Evelyn Connelly
Columbia
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Server/Bartender/Hostess/Runner
Otto's Pub and Brewery
10.2022 - 11.2025
- Rolled out an efficiency-focused workflow process.
- Worked hard to communicate with other staff members to ensure a smooth shift.
- Learned a new POS system.
- Actively managed high-volume shifts.
- Refined product knowledge.
- Improved service times.
- Successfully trained a number of new hires.
- Reduced errors.
- Acted as shift lead to ensure jobs and closing work was done.
Hostess/Takeout
Texas Roadhouse
01.2021 - 10.2022
- Crafted a streamlined workflow for pickup and delivery orders.
- Performed tasks simultaneously during peak hours.
- Ensured all payments were correctly processed.
- Overcame challenges in customer service.
- Collaborated with kitchen staff.
- Communicated effectively with guests.
Hostess
Applebees
07.2020 - 10.2020
- Optimized guest seating chart.
- Proactively handled special guest accommodations.
- Improved welcoming atmosphere for guests.
- Ensured guest comfort.
Hostess
TGI Fridays
05.2019 - 08.2019
- Creating a warm, welcoming environment for guests.
- Seating and greeting guests in a timely manner.
- Optimized guest seating chart.
Hostess
Texas Roadhouse
05.2018 - 02.2019
- Creating a warm, welcoming environment for guests.
- Seating and greeting guests in a timely manner.
- Optimized guest seating chart.
Education
BBA - Business Management
Commonwealth University - Bloomsburg
Bloomsburg, PA01-2027
High School - undefined
Juniata Valley High School
Alexandria, PA01-2020
Skills
- Customer complaint resolution
- Responsible alcohol service
- Customer service excellence
- Advanced knowledge of wine, beer, and spirits
- Upselling strategies and customer engagement
- Advanced product knowledge
- Customer relationship management
- Proficiency in Toast
- Time management in fast-paced settings
- Interpersonal communication with customers and staff
- Conflict resolution and mediation
- Strong work ethic
Timeline
Server/Bartender/Hostess/Runner
Otto's Pub and Brewery
10.2022 - 11.2025
Hostess/Takeout
Texas Roadhouse
01.2021 - 10.2022
Hostess
Applebees
07.2020 - 10.2020
Hostess
TGI Fridays
05.2019 - 08.2019
Hostess
Texas Roadhouse
05.2018 - 02.2019
High School - undefined
Juniata Valley High School
BBA - Business Management
Commonwealth University - Bloomsburg