Evelyn Cruz
Harrisburg,PA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
27
27
years of professional experience
Work History
Transportation Billing Specialist
Prestige Express Trucking, Inc
Newark, NJ
04.2013 - Current
- Review shipments to ensure correct drivers are routed for drivers' payroll.
- Review shipments and with customer work orders and emails to ensure all charges are correct as well as calculate daily chassis usage
- Produce monthly and yearly itemized invoice reports.
- Train employees in Profit tools and other sites used for trucking
- Supported other departments by addressing billing inquiries.
- Generated and dispatched invoices using email and online customer portals.
- Acted as a customer service representative
- Investigated past due invoices and delinquent accounts to generate revenues and reduce the number of unpaid and outstanding accounts.
- Answered customer inquiries regarding billings, payments, account status.
BILLING AND PAYROLL
E&K Trucking, Inc
Newark, NJ
07.2006 - 01.2013
- Responsible for processing driver’s paperwork for payroll and billing.
- Responsible for creating and issuing all invoices for import/export, shuttle and repositions.
- Assisted Management with collections or disputed invoices
- Trained other employees in our system and client portals.
ACCOUNTING CLERK,
Ironbound Intermodal Ind
Newark, NJ
01.1998 - 05.2006
- Maintaining up to day Interchange Agreements and Insurance Certificates to
allow all daily activity to be processed at the steamship terminals - Handled daily claim invoices from third party and steamship lines for approval
and dispute claims - Responsible for employee payroll (Owner-operators) ADP-Paychecks
- Issued invoices for import/export, shuttle moves, storage billing, maintenance
and repair - Acted as a customer service representative
Education
High school diploma -
Our Lady of Good Counsel, HS
Newark, NJ06.1994
Skills
- Profit Tool
- Quick Books
- Excel
- Word
- Outlook
- Internet Explorer
- Homeport (APL)
- DrayPort (MSK)
- Blume Global
- Envase
- ShipmentChain Shipping and Transport
- IDCS Cartage
- IMS Transport
- Maersk Supplier Connect
- HMM e-Truck
- Odyssey Logistics and Technology
- Cassport
- US Bank Freight Payment
- SAP Cargill
- Invoice processing
- Statement processing
- Customer engagement
- Attention to detail
- Read, write and speak Spanish
Timeline
Transportation Billing Specialist
Prestige Express Trucking, Inc
04.2013 - Current
BILLING AND PAYROLL
E&K Trucking, Inc
07.2006 - 01.2013
ACCOUNTING CLERK,
Ironbound Intermodal Ind
01.1998 - 05.2006
High school diploma -
Our Lady of Good Counsel, HS
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