Summary
Overview
Work History
Education
Skills
Languages
Timeline
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EVELYN FERNANDEZ

Miami Beach,FL

Summary

Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience

Work History

Support Special Lead

Pixxles, LLC
04.2024 - Current
  • Managed and prioritized multiple customer concerns simultaneously, demonstrating effective multitasking abilities.
  • Provided timely follow-up to customers through telephone and email, showcasing dedication to customer satisfaction.
  • Utilized and updated the company CRM and trouble-ticket system efficiently to streamline support processes.
  • Collaborated with internal teams to exceed customer service expectations and identified patterns indicating larger product or service issues for resolution.

Recruitment Specialist

Pixxles, LLC
06.2024 - 12.2025
  • Led the recruitment and onboarding processes, ensuring the smooth integration of new hires into the team.
  • Conducted exit interviews and facilitated offboarding procedures with professionalism and discretion.
  • Maintained and updated employee records in the HR platform, ensuring compliance with regulations and company policies.
  • Organized and led office initiatives to improve team cohesion, including team lunches and celebratory events.

Chargeback Specialist

Pixxles, LLC
11.2023 - 04.2024
  • Investigated chargeback disputes, ensuring timely and accurate responses to customer concerns.
  • Updated and maintained the company's CRM and ticketing system to document cases and streamline resolution processes.
  • Identified and reported trends in chargeback disputes, collaborating with internal teams to address root causes.
  • Provided exceptional customer service via phone and email, ensuring clear communication and effective conflict resolution.

Store Onboarding Coordinator Cornershop by Uber

Uber
10.2020 - 05.2022
  • Professionally oversee store onboarding in the US and Canada, provide adept support for third-party systems, and optimize cross-functional workflows to enhance product knowledge.
  • Efficiently coordinated onboarding for 200+ stores across the US and Canada, while providing seamless support for essential third-party systems such as Salesforce, Slack, and Intercom.
  • Collaborated extensively with cross-functional teams to pinpoint and rectify product knowledge gaps while implementing process improvements.

Greenlight Support Expert

Uber
11.2016 - 06.2020
  • Deliver 5-star, in-person support. Walk partners through onboarding and all the tools to be successful Uber partners. Maintain the Uber brand
  • Create and implement onboarding procedures for 75 new partners to provide a complete understanding of customer support policies and internal platforms.
  • Quickly problem-solve more than 100 difficult issues and partner with peers or management to determine the best resolution for each unique situation.
  • Facilitate and nurture strategic relationships with the partners to provide support and quality solutions to major issues.

Account Manager

Uber
11.2016 - 05.2020
  • Leveraging strong analytical acumen to inform strategic decision-making; executed collaborative initiatives aimed at cultivating and nurturing stakeholder partnerships, ultimately driving the achievement of objectives.
  • Spearheaded the implementation of cooperative business plans, fostering enduring relationships with 10 crucial stakeholders.
  • Consistently met and exceeded ambitious monthly targets by meticulously analyzing operational metrics, ensuring the dependability of more than 500 orders.

Conference Service Manager / Events & Meeting Manager

The Gates South Beach Hotel
11.2015 - 11.2016
  • Directed event planning initiatives, skillfully navigated contract negotiations, and fostered collaborative relationships with vendors, staff, and teams to ensure the seamless execution of various projects.
  • Supervised and successfully delivered on 15+ event planning assignments, skillfully negotiating 10+ contracts, and efficiently executing 5+ team projects within tight timeframes.

Education

Liberal Arts Degree -

Borough Manhattan Community College
New York, NY

Skills

  • Customer Support & Conflict Resolution – Skilled in managing support inquiries, resolving disputes, and maintaining high customer satisfaction
  • Team Leadership & Collaboration – Experienced in leading teams, improving workflows, and working cross-functionally to achieve goals
  • Recruitment & Workplace Operations – Proficient in hiring, onboarding, payroll, and organizing initiatives to foster positive work culture
  • CRM & Process Optimization – Adept at using tools like Salesforce, Zendesk, and Slack to streamline operations and enhance service delivery
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Calm under pressure
  • Dependable and responsible

Languages

Spanish

Timeline

Recruitment Specialist

Pixxles, LLC
06.2024 - 12.2025

Support Special Lead

Pixxles, LLC
04.2024 - Current

Chargeback Specialist

Pixxles, LLC
11.2023 - 04.2024

Store Onboarding Coordinator Cornershop by Uber

Uber
10.2020 - 05.2022

Greenlight Support Expert

Uber
11.2016 - 06.2020

Account Manager

Uber
11.2016 - 05.2020

Conference Service Manager / Events & Meeting Manager

The Gates South Beach Hotel
11.2015 - 11.2016

Liberal Arts Degree -

Borough Manhattan Community College

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EVELYN FERNANDEZ