Evelyn Flores
Fairfax,VA
Summary
Passionate and eager recent Massage Therapist graduate with a strong understanding of Anatomy and Physiology, seeking a challenging opportunity to gain hands-on experience and refine my techniques. Seeking to join a team that values client-centered care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist and Coordinator
Roosters Men's Grooming Center
07.2023 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Retail Sales Associate
Kohls
02.2023 - 11.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Recover store, clean up fitting rooms, organize and fold clothes, finding any misplaced item and returning them to the correct location
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Video/Telephonic Medical Interpreter
Téléperformance
02.2022 - 02.2023
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Followed ethical codes to protect confidentiality of patient medical information.
- Call center oriented environment, answered 30+ calls a day
- Outstanding feedback from Quality Assurance and client feedback
Beauty Advisor Associate
Ulta Beauty
12.2020 - 12.2021
- Performed daily department maintenance tasks including stock work, re-merchandising, display price markdowns, merchandise transfers and light cleaning
- Utilized, maintained, and conducted inventory of supplies, products and equipment
- Achieved personal sales goals while supporting the goals of the team
- Maintained relationships with customers by contacting them to follow up on purchases, suggest new products, and invite them to upcoming events
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Cashier
Wholefoods Market
10.2019 - 12.2020
- Delivered excellent face-to-face customer service at grocery store for more than 100 guests on a daily basis
- Assembled grocery items for pick up during Covid-19 pandemic for Amazon Fresh
- Reconciled cash drawers, submitted a report to the manager, and prepared close-out drawers for the next shift
- Helped with annual store inventory, counted each and every item of an assigned department, recorded and filed data that was counted
Operations Agent (Promoted)
Spirit Airlines
11.2016 - 01.2019
- Communicated in a very detailed manner with pilots, flight attendants, ramp agents, and gate agents via radio
- Provided updates on flight arrivals, assigned gates and any updated information such as delays, cancellations, and maintenance requested by the captain or dispatch
- Assigned gates for all inbound and outbound flights weeks in advance and re assigned when flight scheduled changed
- Supervised and lead Ramp Agents, making sure they were following safety protocols
- Provided updates every 30 minutes of flight arrival and making sure they uploaded bags in the right cargo compartment
Ticket/Gate Agent
Spirit Airlines
05.2016 - 11.2016
- Trained new team members on airline software, how to assist passengers and what were valid government documentation, making sure they were checking name, DOB, and expiration date
- Printed boarding passes, bag tags, and receipts of payment, charged extra weight bag fees and placed bags in conveyer belt after correctly tagging each bag with the correct passenger information and destination
- Boarded passengers on flight, making announcements on PA system of gate assignment, updates, cancellations, delays, and time of departure
- Checked passports, IDs, and scanned each boarding pass one by one, making sure all passengers that are on the plane are counted, for accuracy of weight and balance and passenger manifest report given at the end of boarding to Cab and crew
Retail Sales Associate
Target
04.2014 - 04.2016
- Provided outstanding and friendly customer service in a fast- paced environment; answered customer issues promptly and efficiently
- Supervised fitting rooms and re- organized all merchandise that needed to be put back on the sales floor
- Stocked merchandise and goods; trained all new team members on register and soft lines department
- Helped drive sales by convincing customers to sign up for store debit or credit cards, educated them on how they can save
Education
Massage Therapist Certification - Health Care
Northern Virginia School of Therapeutic Massage
Falls Church, VA01-2025
Skills
- Swedish Massage
- Trigger Point therapy
- Deep tissue massage
- Organization and time management skills
- Client assessment skills
- Reflective listening
- Neuromuscular Therapy techniques
- Record keeping and client file management
- Excellent customer services
- Client Rapport
- Teamwork skills
- Great problem solving skills and communication
Certification
- LMT - Virginia Licensed Massage Therapist by
- Certified Massage Therapist- Northern Virginia School of therapeutic Massage- January 2025
- Completed 750 hour massage therapy program
- Passed MBLEX National Licensing Exam
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Affiliations
- Certified member of Associated Bodywork and Massage Professionals (ABMP)
- Federation of State Massage Therapy Boards (FSMTB)
Timeline
Front Desk Receptionist and Coordinator
Roosters Men's Grooming Center
07.2023 - Current
Retail Sales Associate
Kohls
02.2023 - 11.2023
Video/Telephonic Medical Interpreter
Téléperformance
02.2022 - 02.2023
Beauty Advisor Associate
Ulta Beauty
12.2020 - 12.2021
Cashier
Wholefoods Market
10.2019 - 12.2020
Operations Agent (Promoted)
Spirit Airlines
11.2016 - 01.2019
Ticket/Gate Agent
Spirit Airlines
05.2016 - 11.2016
Retail Sales Associate
Target
04.2014 - 04.2016
Massage Therapist Certification - Health Care
Northern Virginia School of Therapeutic Massage
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