Evelyn Gamez

Safety and Security

• Supervised daily operations to ensure compliance with Food safety, Quality and Accuracy standards.
• Conducted regular audits of store procedures, ensuring compliance with safety regulations and operational standards.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Recognized safety hazards and initiated appropriate preventive measures to ensure safe perioperative experience.
• Implementing cleanliness initiatives within establishment using only approved chemicals to enhance safety and compliance.
• Creating a culture of cleanliness and responsibility among staff.
• Handled multiple Health Department and Ecosure visits achieving very positive results.
• Follow-up with maintenance team to delegate responsibilities across all necessary areas.
• Facilitated accurate recording and addressing of injury reports to ensure compliance and safety standards.
• Wide experience in Cash handling and control to include deposits, safe counts, expenditures and cash audits.
• Completed point of sale opening and closing procedures.
• Executed store opening and closing procedures.

People

• Hiring new staff, including paperwork, employee availability forms and skill levels to determine rates.
• Training new staff on operational procedures and customer service excellence fostering a collaborative work environment.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted in preparing, scanning and sending paperwork to develop new crew leaders, production leaders and future managers.
• Create Schedules based on forecasted customer levels, individual employee knowledge and service requirements to enhance team productivity and coverage while meeting company labor targets.
• Conducted performance reviews for crew and crew leaders every six months. Providing constructive feedback and identifying growth opportunities. Updated wage information in the system based on performance evaluations.
• Ensured compliance with all applicable laws, regulations and company policies by regularly reviewing store procedures taking and creating corrective measures when necessary.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Store operations.

• Collaborated with management to develop strategies for improving customer satisfaction scores.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Attending and Conducting weekly manager meetings to communicate goals, objectives, and performance expectations effectively.
• Led initiatives to streamline workflow, resulting in faster service delivery times.
• Developed promotional strategies, increasing customer engagement and driving sales growth.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Documented reports, analysis, targets, goals and progress meticulously for accurate record-keeping and effective performance.
• Communicate effectively with management team through apps, emails, calls and text messages constantly.

Food costs and Budget

• Streamlined processes to reduce waste and improve overall operational cost efficiency.
• Counting Daily, Weekly and Monthly Inventory.
• Implemented inventory management systems, optimizing stock levels and reducing shrinkage.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Analyzed sales data to identify trends to place Merchandise Truck orders.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Quality

• Monitored all my employees and coworkers to ensure all right procedures are in place to deliver a gold standard quality at all times.
• Constantly looking for correct rotation, labeling and shell life procedure are in place to ensure the best quality.
• Conducted regular inspections of equipment to support uninterrupted workflow and timely placing any maintenance Work Order needed.