Evelyn Garcia
El Paso,TX
Summary
Dynamic manager with a proven track record at DK Gas Station, excelling in team leadership and customer service. Enhanced customer satisfaction through effective dispute resolution and strategic planning. Skilled in financial management and complex problem-solving, fostering a productive environment that maximized team performance and engagement.
Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in Desired Position role.
Overview
2026
2026
years of professional experience
Work History
Manager
DK Gas Station
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Call Center Representative
Alorica
El Paso, TX
07.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
Mountain View High School
El Paso, TX06.2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Strategic planning
- Shift scheduling
- Sales techniques
- Financial management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Call Center Representative
Alorica
07.2024 - Current
Manager
DK Gas Station
Mountain View High School