Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evelyn Gonzales

Las Cruces,NM

Summary

Dynamic and organized professional with a proven track record at Mountain View Hospital, enhancing front desk efficiency and client satisfaction. Skilled in managing appointment logistics and effective communication, I excel in high-pressure environments, ensuring timely service and maintaining confidentiality. Committed to performance improvement and delivering exceptional customer experiences.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

6
6
years of professional experience

Work History

Receptionist Floater

Mountain View Hospital
09.2024 - Current
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Retail to Gos Host

Cracker Barrel Restaurant
11.2023 - 09.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Loan Officer

Central Loan Company
07.2023 - 10.2023
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Examined customer loan applications for loan approvals and denials.

Receptionist

Thairapy Hair Salon
06.2019 - 08.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Education

High School Diploma -

Rio Grande Prep
2355 Avenida De Mesilla Las Cruces Nm
05-2019

Skills

  • Strong ability to organize tasks
  • Skilled at meeting deadlines
  • Effective communication skills
  • Timely data processing
  • Proficient in both verbal and written communication
  • Managed appointment logistics
  • Assisting clients with seating arrangements
  • Performance improvement
  • Reception operations expertise
  • Professional phone communication
  • Positive and professional

Timeline

Receptionist Floater

Mountain View Hospital
09.2024 - Current

Retail to Gos Host

Cracker Barrel Restaurant
11.2023 - 09.2024

Loan Officer

Central Loan Company
07.2023 - 10.2023

Receptionist

Thairapy Hair Salon
06.2019 - 08.2021

High School Diploma -

Rio Grande Prep

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Evelyn Gonzales