Evelyn Guerra
Dallas,TX
Summary
Bilingual healthcare professional with 5+ years of experience in medical administration, Front desk aesthetic patient coordination, patient consultations, and guiding patients through procedures. Experienced in social media engagement, building relationships within practices, and working in childcare and teaching roles. Proficient in EMR systems, scheduling, referral, and insurance verification, thriving in fast-paced medical environments.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Patient Coordinator
Lockhart Matter Dermatology, Mohs and Aesthetic Center Plano
Plano, TX
07.2025 - Current
- Greet and check in patients for Dermatology, Mohs, and MedSpa appointments
- Demonstrate working knowledge of aesthetic procedures, cosmetic laser treatments, and MedSpa services
- Manage check-in/check-out, copays, payments, and billing review
- Schedule and coordinate appointments across multiple providers
- Verify insurance eligibility and benefits to prevent delays
- Process referrals and prior authorizations, ensuring timely approvals
- Communicate and send tasks to medical teams regarding patient care
- Handle high-volume calls, emails, and patient inquiries efficiently
- Maintain accurate documentation and provide a professional patient experience
Child Care Provider
Saving Grace Child Care
Dallas, TX
12.2022 - Current
- Provided child care services through a church-affiliated organization in a safe, nurturing, and faith-centered environment
- Planned and supervised age-appropriate educational activities, lessons, and storytelling to support early childhood development
- Ensured the safety, security, and well-being of all children at all times
- Maintained accurate daily records, including observations, meal schedules, and medication administration
- Communicated regularly with parents and church staff regarding children's progress, needs, and behavior
Physician Liaison
KidsCare Home Health DFW
Dallas, TX
05.2024 - 06.2025
- Acted as a physical and physician liaison by building relationships with providers, coordinating care, and facilitating communication between offices and clinical teams
- Maintained communication to prevent delays and ensure continuity of care
- Ensured accurate medical records and documented patient updates
- Managed emails and responded within 24 hours
- Processed discharges, readmissions, and prior authorizations
- Created weekly workflow reports and resolved delays
- Built strong relationships with referral sources and providers
- Stayed organized and adaptable while managing multiple tasks
Patient Access Specialist
Parkland Health
Dallas, TX
09.2022 - 06.2024
- Managed electronic health records (EHR) in EPIC, ensuring HIPAA compliance and accurate medical chart documentation.
- Scheduled primary care appointments and processed telephone encounters for case management, medication refills, and referrals.
- Verified patient demographics and insurance information while maintaining accurate database records.
- Coordinated laboratory testing and assisted with reviewing results.
- Calculated and collected patient co-pays and payments.
- Communicated patient instructions, physician orders, and care updates to support effective care management.
Social Media Specialist
Cirque italia
Sarasota, FL
02.2021 - 05.2022
- Assisted in creating and scheduling posts for multiple accounts
- Managed daily social media content across many platforms
- Responded promptly and professionally to customer inquiries, comments, and direct messages. Managed content calendars to ensure timely and strategic posting of content.
Education
Ged
Sarasota, FLSome College (No Degree) - Science Education
Dallas College
Dallas, TXSkills
- Bilingual (English/Spanish)
- EMR/EHR Systems
- Patient Scheduling & Coordination
- Insurance & Billing Verification
- Aesthetic Procedure Knowledge
- Social Media Marketing
- Multitasking & Time Management
- Interpersonal & Communication Skills
- Childcare & Educational Planning
Timeline
Patient Coordinator
Lockhart Matter Dermatology, Mohs and Aesthetic Center Plano
07.2025 - Current
Physician Liaison
KidsCare Home Health DFW
05.2024 - 06.2025
Child Care Provider
Saving Grace Child Care
12.2022 - Current
Patient Access Specialist
Parkland Health
09.2022 - 06.2024
Social Media Specialist
Cirque italia
02.2021 - 05.2022
Ged
Some College (No Degree) - Science Education
Dallas College