Evelyn Guillen

Friendly and helpful first point of contact for patients. Delivered exceptional customer service in person and via phone call. Used a multi-line phone system to direct calls accordingly, and in a timely manner. Electronically checked in patients for appointments and scheduled follow-up visits while effectively managing a high volume of patients. Requested medical records and entered data into individual patient charts and spreadsheets. Managed patient records and ensured data accuracy in electronic systems. Organization of all office paperwork and files. Faxed documents to other offices for referral requests. Verified insurance coverages online and via phone call to ensure eligibility for services. Typed office visit report summary for each individual patient. Maintained communication with other clinics to provide exceptional outpatient services. Printed copies of the necessary documents. Conducted clerical duties while maintaining an organized work area.

Managed daily store operations and ensured compliance with company policies. Coordinated daily tasks. Organized product displays for optimal sales. Accounting duties for the business included documenting all transactions and ensuring the accuracy of all financials, recording these values on accounting software. Filing of all invoices and receipts.

Resolved customer inquiries regarding bills and payments.

Updated accounting ledger and journals with updated transaction information. Verified accuracy of vendor invoices against purchase orders before entering into system for payment processing.