Proven leader with a track record of enhancing business performance at Take 5 Oil Change through strategic operations management and staff development. Skilled in fostering strong relationships, both with teams and vendors, to drive business growth. Achieved significant improvements in customer satisfaction and operational efficiency by leveraging performance management and business development expertise. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.