Jayson Hernandez
Yonkers,NY
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
5
5
years of professional experience
Work History
STARBUCKS SHIFT MANAGER
STARBUCKS
10.2023 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
STARBUCKS BARISTA
Starbucks
04.2021 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
CIVIL SERVICE EXAM MONITOR
Civil Service Commission
06.2019 - 09.2019
- Supported staff by organizing and preparing exams and materials
- Completed routine maintenance tasks efficiently (ordering and processing applicant's exams)
- Ensured accurate record-keeping with diligent data entry and database management for exam applicants
Education
No Degree -
Lehman College of The City University of New York
The Bronx, NYHigh School Diploma -
Yonkers High School
Yonkers, NY06.2020
Skills
- Safety Compliance
- Inventory Control
- Supply Ordering
- Equipment Troubleshooting
- Team Development
- Staff Motivation
- Handling Customer Complaints
- Energetic and Enthusiastic
Timeline
STARBUCKS SHIFT MANAGER
STARBUCKS
10.2023 - Current
STARBUCKS BARISTA
Starbucks
04.2021 - Current
CIVIL SERVICE EXAM MONITOR
Civil Service Commission
06.2019 - 09.2019
No Degree -
Lehman College of The City University of New York
High School Diploma -
Yonkers High School