Danielle Martinez
Elgin,SC
Summary
Efficient administrative professional with customer service expertise and good multitasking abilities. Motivated to positively impact business operations by effortlessly coordinating records, paperwork, and payments. Excellent data entry, report writing, and correspondence management abilities.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Starbucks Shift Supervisor
Starbucks
Columbia, South Carolina
04.2025 - Current
- Supervised daily operations to ensure smooth workflow and service excellence.
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Resolved customer complaints and reported issues to senior management.
- Addressed any issues that arose during the shift in a proactive manner.
- Ensured compliance with health and safety regulations during shifts.
- Managed inventory levels to maintain stock availability and minimize waste.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Conducted performance evaluations for team members to support development.
Starbucks barista
Starbucks
Columbia, South Carolina
10.2022 - 04.2025
- Provided exceptional customer service in a fast-paced café environment.
- Engaged customers with product knowledge to enhance their experience.
- Assisted in training new baristas on beverage preparation techniques.
- Collaborated with team members to ensure efficient service flow during peak hours.
- Maintained cleanliness and organization of workstations and dining areas.
Receptionist
Mountain View Animal Hospital and Holistic Pet Care
Reno, NV
11.2020 - 02.2021
- Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces.
- Managed complex schedules, including coordinating appointments and documenting updates in Cornerstone.
- Maintained well-organized physical and digital records for busy Veterinary office.
Customer Service Associate
Walgreens
Reno, NV
03.2019 - 11.2020
- Offered customers information about products, services, prices, and special offers.
- Served as primary point of contact for customer inquiries and questions.
- Maintained knowledge of all products and services to effectively promote, upsell, and cross-sell.
- Collaborated with multiple team members to effectively serve customers.
- Handled exchanges, returns, and refunds to resolve customer complaints.
Education
High School Diploma -
James C. Enochs High School
Modesto, CA 08.2014 - 05.2018
Some College (No Degree) - Human Resources Development
Arizona State University
Tempe, AZSkills
- Customer service
- Complaint resolution
- Cash handling
- Inventory management
- Health and safety compliance
- Operational efficiency
- Staff management
- Time management
- Task prioritization
- Multi-line phone systems
Timeline
Starbucks Shift Supervisor
Starbucks
04.2025 - Current
Starbucks barista
Starbucks
10.2022 - 04.2025
Receptionist
Mountain View Animal Hospital and Holistic Pet Care
11.2020 - 02.2021
Customer Service Associate
Walgreens
03.2019 - 11.2020
High School Diploma -
James C. Enochs High School
08.2014 - 05.2018
Some College (No Degree) - Human Resources Development
Arizona State University