Evelyn Jackson
New Hope,MN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Office coordinator
Advanced Dermatology
Edina, Minnesota
10.2024 - Current
- Scheduling patients, greeting and checking patients in, coordinating with other departments in the clinic to keep everything running smooth.
- Organizing paper file charts, and computer files.
- Coordinated office operations to support daily functions and enhance workflow efficiency.
- Managed appointment scheduling for patients and ensured timely follow-ups.
- Maintained accurate patient records using electronic health record systems.
- Assisted in training new administrative staff on office protocols and procedures.
- Facilitated communication between dermatologists, staff, and patients to optimize service delivery.
- Implemented filing systems to streamline document retrieval and management practices.
- Supported billing operations by preparing insurance claims and verifying information accuracy.
- Greeted visitors and directed them to the appropriate area or person.
- Provided administrative support for all departments in the organization as necessary.
Self Employed Real Estate Agent
Anchor Realty
09.2023 - 01.2026
- Conducted market analysis to determine property values.
- Developed marketing strategies to promote listings effectively.
- Negotiated contracts between buyers and sellers.
- Coordinated property showings and open houses for potential buyers.
- Built relationships with clients to understand their needs.
- Provided insights on local market trends and neighborhoods.
- Managed real estate transactions from initiation to closing.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Prepared comparative market analysis to estimate properties' value.
Property Manager
First Service Residential
Edina, Minnesota
06.2021 - 06.2023
- Running the daily operations of building, answering phone calls, emails and communicating with residents about daily projects or maintenance going on in the building.
- Schedule needed maintenance for building.
- Work daily with on site staff and vendors.
- Managed daily operations of residential properties and ensured compliance with regulations.
- Coordinated maintenance requests and scheduled repairs for residents promptly.
- Oversaw vendor contracts and negotiated service agreements for property upkeep.
- Facilitated communication between homeowners and management to address concerns.
- Developed budgets and monitored expenses for property management activities.
- Conducted regular property inspections to maintain standards of safety and quality.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
Property Manager
Village Plaza Townhomes and Apartments
Circle Pines, Minnesota
12.2017 - 02.2020
- Daily operations of building, maintaining resident retention, handling maintenance requests, advertise, complete resident turns, showings, data-entry, working with vendors, answering emails, screening future residents, complete reports.
- Coordinated maintenance requests and scheduled repairs for residents promptly.
- Managed daily operations of residential properties and ensured compliance with regulations.
- Oversaw vendor contracts and negotiated service agreements for property upkeep.
- Facilitated communication between homeowners and management to address concerns.
- Conducted regular property inspections to maintain standards of safety and quality.
- Trained new staff on operational procedures and customer service best practices.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
Leasing Agent
Thies and Talle Management Company
Minnetonka, Minnesota
06.2015 - 11.2017
- Scheduling showings, complete showings, answering e-mails, answering phones, booking vendors for turns, assisting the property manager in daily operations, assist with resident retention, filling out applications for possible residents, handling resident questions and putting in maintenance requests.
- Processed rental applications and verified tenant backgrounds efficiently.
- Maintained accurate records of lease agreements and tenant communications.
- Conducted property inspections to ensure compliance with leasing standards.
- Developed marketing materials to promote available rental units effectively.
- Facilitated lease signings and explained terms to new tenants clearly.
- Resolved tenant concerns and disputes through effective communication strategies.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Processed applications by conducting background checks and verifying references.
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Escalated critical issues to property manager to deliver immediate resolution.
Education
Associate Degree - Business Management
North Hennepin Community College
Property Manager Training -
Thies and Talle Property Management
Real Estate License -
Diploma -
Rockford High School
Skills
- Takes initiative
- Effective communication
- Leadership skills
- Adaptability
- Computer skills
- Relationship/team building
- Fast learning
- Commitment to quality and service
- Contract negotiation
- Compliance knowledge
- Team collaboration
- Attention to detail
- Business management
- Client relations
- Budgeting and finance
- Customer service
- Document management
- Market analysis
- Property marketing
- Transaction management
- Client relationship management
Timeline
Office coordinator
Advanced Dermatology
10.2024 - Current
Self Employed Real Estate Agent
Anchor Realty
09.2023 - 01.2026
Property Manager
First Service Residential
06.2021 - 06.2023
Property Manager
Village Plaza Townhomes and Apartments
12.2017 - 02.2020
Leasing Agent
Thies and Talle Management Company
06.2015 - 11.2017
Associate Degree - Business Management
North Hennepin Community College
Property Manager Training -
Thies and Talle Property Management
Real Estate License -
Diploma -
Rockford High School