Evelyn Jones
Willingboro,NJ
Summary
Proven Customer Service Representative at Health Care Associates, adept in conflict resolution and critical thinking, enhanced customer loyalty through empathetic service and efficient problem-solving. Skilled in data entry and active listening, successfully managed high-stress situations, ensuring customer satisfaction and repeat business. Achievements include significantly improving resolution efficiency, benefiting both customers and the company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Health Care Associates
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Medical Laboratory Science
Medical School
Trenton New Jersey01-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
Certification in Medical Terminology
Certification in Computer Software Applications
Timeline
Customer Service Representative
Health Care Associates
01.2023 - Current
Associate of Arts - Medical Laboratory Science
Medical School
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