Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Awards And Volunteer
Research And Field Experience
Generic

Evelyn Kabah

Philadelphia,PA

Summary

Experienced support professional prepared for any role, bringing a strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.

Overview

10
10
years of professional experience

Work History

Direct Support Professional

Unique AID
11.2017 - Current
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Transported clients to medical and dental appointments to provide support.

Administrative Assistant

Robert Half
09.2018 - 10.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Administrator Call Center Rep

Modis
08.2016 - 10.2018


  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Instructor/After-School Tutor

Oxford Circle Christian Community Development Association
09.2015 - 06.2016
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.

Education

B.A. - Psychology

West Chester University of Pennsylvania
West Chester, PA
05.2023

Medical Office Assistant - undefined

Lincoln Technical Institute
06.2017

Skills

  • Time management
  • First aid and safety
  • Client support
  • Behavior redirection
  • Leadership and supervision
  • Relationship building
  • Microsoft office
  • Schedule management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Won consistent referrals and high marks for quality of instruction.
  • Improved effectiveness by integrating new resources and revamping approach.

Timeline

Administrative Assistant

Robert Half
09.2018 - 10.2019

Direct Support Professional

Unique AID
11.2017 - Current

Administrator Call Center Rep

Modis
08.2016 - 10.2018

Instructor/After-School Tutor

Oxford Circle Christian Community Development Association
09.2015 - 06.2016

Medical Office Assistant - undefined

Lincoln Technical Institute

B.A. - Psychology

West Chester University of Pennsylvania

Awards And Volunteer

  • Employee of the Month, 2019-2020
  • Student of the Month, 2017, Lincoln Tech
  • Dean's List, 2017, Lincoln Tech
  • Dean's List, 2015, High School

Research And Field Experience

  • Early Childhood Cognition and Emotions Lab (ECCEL)
  • Collaborative Institutional Training Initiative (CITI)

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