Evelyn Kennedy

Produced and decorated a wide variety of baked goods including cakes, cookies, cheesecakes, dessert bars, macarons, and pies.

• Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
• Delivered edits with multiple camera angle choices, titles, graphics, audio and special effects.
• Developed and managed projects from concept to completion, including storyboards, post-production editing and final delivery formats.

*Assisted customers

• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Took orders, prepared meals and collected payments.
• Assisted other team members to achieve goals.
• Followed food safety protocols and best practices as instructed by ServSafe training.
• Trained new hires in customer service, food preparation and restaurant procedures.
• Resolved customer complaints to patron satisfaction, resulting in repeat business.
• Provided prompt, courteous services to customers in a dining environment.
• Supported great dining and meal experiences for guests.
• Worked well with teammates and accepted coaching from management team.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Addressed guest needs, questions or concerns to create optimum experience onboard.
• Became familiar with products to answer questions and make suggestions.
• Escalated problems or complaints to relevant supervisor or manager for resolution.
• Prepared and cooked food orders for customers by noting customizations and portion sizes.
• Operated cash register to ring up final bill and process various forms of payment.
• Packaged menu items into bags or trays and placed drink orders into carriers.
• Worked front counter, drive-thru and other areas.
• Noted special patron requests and followed up with kitchen to confirm delivery.