Evelyn M Avina
Memorial Hermann Katy Hospital
Katy,TX
2
Languages
1
Certification
13
years of professional experience
Healthcare administration professional with 10+ years of experience supporting hospital operations, surgical services, patient access, and clinical teams. Experienced in coordinating high-volume surgical workflows, staff scheduling, inventory management, patient communication, documentation, and cross-functional collaboration. Recognized for organization, dependability, professionalism, and maintaining a calm, service-focused approach in fast-paced healthcare environments.
Work History
Operating Room Unit Coordinator, Surgical Services
3 Years- Coordinate daily surgical operations and support the efficient flow of 20–50 patient procedures.
- Coordinate with nurses, physicians, anesthesia/clinical teams, and support departments regarding patient arrivals, locations, procedures, and overhead needs.
- Assist with employee scheduling for 25+ staff members and support the nurse manager with special projects and requests.
- Monitor medical, office, and snack supply inventory; coordinate replenishment and equipment needs.
- Review and enter patient charges accurately and maintain organized operational documentation.
- Coordinate room and stretcher turnover to support safe, timely patient flow.
- Respond to patient, staff, and physician questions and escalate concerns appropriately to leadership.
- Streamline coordination processes through strong organization, communication, and follow-through.
Patient Care Technician III, Surgical Services
1 Year 5 Months- Provided direct patient support while collaborating with nurses and clinical staff in a fast-paced surgical services environment.
- Obtained and documented vital signs and promptly communicated changes to nursing staff or physicians.
- Supported admissions, discharges, transfers, mobility, transportation, and patient comfort.
- Collected and transported specimens and assisted nursing staff with blood draws as needed.
- Maintained clean, organized, and well-stocked clinical areas and prepared equipment for patient care.
- Responded to patient needs and emergencies while prioritizing safety, compassion, and timely communication.
Registration Facility Supervisor
3 Years 3 Months- Supervised daily operations for a 16-person registration team and provided on-call leadership support.
- Prepared employee schedules, coordinated coverage, supported onboarding and training, and assisted with interviews.
- Acted as a liaison between patients, families, hospital staff, and administration to resolve concerns and support positive experiences.
- Managed quality assurance activities, including on-site evaluations, internal audits, and customer surveys.
- Maintained supplies, records, facility readiness, and operational resources while supporting a safe and functional environment.
- Reviewed charts, managed financial records, and supported accurate patient registration and charge-related processes.
Patient Access Representative – Floater
3 Years 7 Months- Answered 100+ calls per day while providing professional, patient-focused assistance.
- Collected and entered patient demographic and insurance information accurately into electronic systems.
- Verified payment sources, collected copayments, and maintained daily financial records.
- Scheduled appointments, reviewed charts, explained treatment/payment options, and supported patient check-in.
- Protected confidential patient information in accordance with HIPAA requirements.
Interim HR Assistant / Call Center Representative
3 Months- Supported employee credentialing, scheduling, records management, and administrative activities.
- Prepared schedules for 16 team members and helped ensure adequate staffing coverage.
- Maintained organized employee and operational files and supported management with reporting and communications.
- Handled high-volume calls, resolved issues, and coordinated with medical and registration teams.
Medical Assistant
5 Months- Supported patient intake, examinations, scheduling, medical records, insurance paperwork, and physician workflows.
- Obtained medical histories, vital signs, medication information, symptoms, and allergies.
- Managed approximately 50 calls, emails, and faxes daily and maintained organized patient records.
- Supported insurance documentation, room preparation, supply restocking, and patient service.
Medical Assistant
11 Months- Supported patient intake, examinations, scheduling, medical records, insurance paperwork, and office operations.
- Obtained and documented patient histories and blood glucose results and maintained accurate clinical documentation.
- Managed approximately 50 incoming calls, emails, and faxes daily.
- Maintained clean, organized examination rooms and collaborated with clinical and administrative personnel to support patient-centered care.
Education
Bachelor of Science - Healthcare Administration
Expected May 2027
Associate of Applied Science - Business Management
Field Completion Certificate - Medical Assistant
Skills
Assisted in coordinating surgical services for efficient patient care.
Facilitated patient flow and scheduling for streamlined operations.
Supported healthcare administration through effective task management.
Coordinated staff scheduling and provided necessary support.
Utilized Epic system for patient management and data entry.
Managed inventory and supply to ensure availability of medical resources.
Applied medical terminology in communications and documentation.
Enhanced communication between patients and physicians for better care.
Performed documentation and data entry with accuracy.
Maintained HIPAA compliance in all patient interactions.
Promoted team leadership and collaboration among staff.
Resolved problems and organized workflows effectively.
Certification
- BLS Certified: Exp 01/2028
- Medical Assistant Certified: Exp 10/2027
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operating Room Unit Coordinator, Surgical Services
Memorial Hermann Katy Hospital
09.2023 - CurrentRead More
Patient Care Technician III, Surgical Services
Memorial Hermann Katy Hospital
04.2022 - 09.2023Read More
Registration Facility Supervisor
SignatureCare Emergency Center – Copperfield
01.2019 - 04.2022Read More
Interim HR Assistant / Call Center Representative
SignatureCare Emergency Center – Corporate
11.2016 - 02.2017Read More
Patient Access Representative – Floater
SignatureCare Emergency Center
06.2015 - 01.2019Read More
Medical Assistant
Dr. Mubarak Khawaja
01.2015 - 06.2015Read More
Medical Assistant
Dr. Lynn Gibbs
02.2014 - 01.2015Read More
The College of Health Care Professions
Field Completion Certificate from Medical Assistant
Read More
Lone Star College System
Associate of Applied Science from Business Management
Read More
Western Governors University
Bachelor of Science from Healthcare Administration
Read More