Evelyn Marquez
Jacksonville,FL
Summary
Proven track record in enhancing customer experiences and operational efficiency, notably at Tulum Restaurant. Excelled in multilingual communication and innovative concept implementation, boosting satisfaction and profitability. Skilled in customer engagement and adept in safety and service standards, achieving significant improvements in workplace and customer service environments.
Overview
4
4
years of professional experience
Work History
Tulum Restaurant
Waitress
04.2024 - Current
- Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
- Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
- Managed budget and financial reporting, consistently achieving targeted profit margins while maintaining exceptional service standards.
- Promoted a safe work environment by enforcing strict adherence to health code regulations and company safety guidelines.
Amazon Warehouse
Picking And Packing
04.2021 - 04.2024
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Reduced product damages with proper handling techniques and training for warehouse staff.
Supermarket Worker
Customer Service Department
06.2020 - 03.2021
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Supported team members during busy periods, ensuring smooth operations throughout the store.
- Enhanced customer satisfaction by providing efficient and friendly service at checkout lanes.
Education
English Class -
Florida State College
Jacksonville, FL06.2022
High School Diploma -
Engleewood High School
Jacksonville, FL06.2021
Skills
- Multilingual communication
- Customer engagement
- Customer service
- Bilingüal
- Team Work
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Tulum Restaurant
Waitress
04.2024 - Current
Amazon Warehouse
Picking And Packing
04.2021 - 04.2024
Supermarket Worker
Customer Service Department
06.2020 - 03.2021
English Class -
Florida State College
High School Diploma -
Engleewood High School
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