Evelyn Marroquin
Midlothian,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Insurance Agent Remote Work From Home
Allstate Insurance Co
Chicago, IL
01.2025 - Current
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built strong relationships with clients through consistent communication and excellent customer service
- Entering clients data
Insurance Agent
Knott Insurance Group
Desoto, TX
10.2017 - 12.2024
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Provided customers with information regarding plan features, pricing, and availability.
- Processed payments received from clients promptly according to established procedures.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Education
High School Diploma -
David W Carter High School
Dallas, TX06.2007
Skills
- Customer Needs Assessment
- Customer Service
- Customer Follow-Up
- Policy Writing
- Cross-Selling and Upselling
- Enter clients data
Languages
Spanish
Full Professional
Timeline
Insurance Agent Remote Work From Home
Allstate Insurance Co
01.2025 - Current
Insurance Agent
Knott Insurance Group
10.2017 - 12.2024
High School Diploma -
David W Carter High School