Genesis Sanchez

• Answered and assisted callers who were calling in to order product or to be placed in appropriate conference.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Duties include calling customers shortly after a customer service interaction and performing a short interview about that experience.

• Continuously improved personal performance by participating in training sessions and staying up-to-date on product developments.
• Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
• Contributed to positive work environment by assisting colleagues in resolving challenging situations when needed.

Duties include placing orders with merchants who wish to have a courier deliver their goods.

• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution managed over 50 calls per day.