Evelyn Mauk
Citrus Heights,CA
Summary
Proven leader with extensive experience in operations management and team building, notably at Chipotle. Excelled in enhancing sales, profitability, and employee satisfaction through innovative strategies and effective training. Skilled in relationship building and problem resolution, achieving significant improvements in operational efficiency and team performance.
Overview
10
10
years of professional experience
Work History
General Manager
Chipotle
Roseville, CA
02.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
General Manager
Blaze Pizza
Lincoln, CA
02.2019 - 02.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Manager
McDonald's
Lincoln, CA
07.2014 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
High School Diploma -
Wheatland Union High School
Wheatland, CA06.2014
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Training and Development
- Employee Scheduling
- Relationship Building
Accomplishments
- Serve Safe California Manager Course- Certified in manager food safety course, expiration October 2027.
- Certified Serve Safe Instructor & Registered Serve Safe Examination Proctor- Able to proctor any food handlers course as well as in management. Expires March 2027.
- Certified Training Manager- Certified in March of 2024. Upholds to all Chipotle standards with a great length of understanding of all procedures. Certified by highest level of Chipotle Management in the region.
Additional Information
- References:
- John Mullan
Previous General Manager- 916.884.4215
- Sara Moddelmog
Previous Assistant Manager- 916.532.4553
- Jeremy Gordon
Previous General Manager- 916.517.3220
Timeline
General Manager
Chipotle
02.2022 - Current
General Manager
Blaze Pizza
02.2019 - 02.2022
Assistant Manager
McDonald's
07.2014 - 02.2019
High School Diploma -
Wheatland Union High School