Evelyn Mendoza
Houston,TX
Summary
Seeking an opportunity with a company that gives me a platform to develop new skill set while utilizing my present knowledge
Overview
15
15
years of professional experience
Work History
Patient Advocate II
City Ambulance Service
Spring, TX
01.2024 - Current
- Negotiate payment plan arrangements with medical billing departments on behalf of the patients experiencing financial hardship.
- Provide emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Manage patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Help addressing client complaints through timely corrective actions and appropriate referrals.
- Train new staff on how to handle daily work load, phone etiquette and other office duties.
- Answered incoming calls, while also making outbound calls to patients.
- Applied knowledge and courtesy to explain procedures and services to patients.
- Work effectively with staff from all departments to coordinate resolutions.
Patient Advocate I
City Ambulance Service
Spring, TX
12.2022 - Current
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Negotiated payment plan arrangements and settlements with patients.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
LMC Aide / Paraprofessional
Aldine I.S.D
01.2021 - 12.2022
- Checked out books for students, while also helping shelf books in proper location
- Assisted with a couple RTI groups throughout the day to better the weaknesses of students
- Substituted classrooms from 1st to 5th grade when teachers were out for the day.
- Supported children's development by encouraging teamwork and understanding of others.
Insurance Agent
Farmers Insurance Group
01.2016 - 01.2021
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Customer Services Representative
Cigna Healthsprings
01.2015 - 12.2015
- Maintain customer records, and review benefit information with customers
- Review billing / claims inquiries by explaining why the claims were denied
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Apac
01.2014 - 01.2015
- Open and maintain customer accounts with most current data
- Resolve customer product or service complaints
- Maintains financial accounts by processing customer adjustments
- Prepares product or service reports based on customer information.
Accountant Assistant / Document Control
Met Company
01.2009 - 01.2012
- Process and Completed work orders, oversee project management
- Assisted accountant with various duties including filing of important business documents, drafting reports / payroll, answering, answering the phones assisting clients
- Input data into various software databases.
Education
Skills
- Basic Knowledge of Microsoft Word
- Excel
- Outlook
- Customer Service
- Attention to Detail
- Proactive Problem Solving
References
References are available on request
Timeline
Patient Advocate II
City Ambulance Service
01.2024 - Current
Patient Advocate I
City Ambulance Service
12.2022 - Current
LMC Aide / Paraprofessional
Aldine I.S.D
01.2021 - 12.2022
Insurance Agent
Farmers Insurance Group
01.2016 - 01.2021
Customer Services Representative
Cigna Healthsprings
01.2015 - 12.2015
Customer Service Representative
Apac
01.2014 - 01.2015
Accountant Assistant / Document Control
Met Company
01.2009 - 01.2012