Evelyn Mitchell
Kansas City
Summary
Detail-oriented and proactive housing compliance professional with over 7 years of experience in affordable housing, specializing in HUD and LIHTC programs. Proven expertise in tenant certification, file audits, regulatory compliance, and training support. Adept at maintaining accurate records, collaborating with cross-functional teams, and ensuring adherence to federal and local housing regulations. Committed to delivering excellent resident service while upholding program integrity.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Occupancy Specialist
POAH Communities – Hawthorne Place Apartments
08.2023 - Current
- Conduct audits on tenant files, certifications, and income documentation to ensure accuracy and compliance.
- Collaborate with leasing and occupancy teams to resolve file deficiencies and ensure timely completion of annual recertifications.
- Schedule and conduct interviews for recertification, verifying and calculating income according to HUD regulations.
- Prepare rent adjustment notices and explain rent determinations to residents.
- Maintain confidential records and assist with staff training in compliance processes.
- Utilize Yardi software to generate reports for compliance tracking and analysis.
Occupancy Specialist
POAH Communities – Hawthorne Place Apartments
02.2018 - 08.2023
- Managed tenant applications and recertifications under Section 8 and LIHTC programs.
- Verified income and eligibility documentation prior to lease execution.
- Supported compliance initiatives by ensuring accurate file completion and meeting regulatory timelines.
- Provided front-line support to residents, answering inquiries and assisting with documentation.
Leasing Assistant
POAH Communities – Hawthorne Place Apartments
11.2016 - 02.2018
- Coordinated property showings and lease execution for new tenants.
- Conducted property inspections and coordinated maintenance services.
- Handled rent collection and tenant communication, ensuring smooth move-in/out processes.
- Assisted in enforcing property policies and addressing tenant concerns promptly.
Customer Service Representative
H&R BLOCK
12.2015 - 11.2016
- Delivered high-quality customer support through clear communication and problem resolution.
- Maintained confidentiality while handling client financial information.
Medical Interpreter
Truman Medical Center Lakewood
03.2005 - 11.2014
- Facilitated accurate communication between Spanish-speaking patients and healthcare providers.
- Interpreted and translated medical forms and procedures with sensitivity and confidentiality.
Education
Associate of Science - Business Administration
American InterContinental University
Schaumburg, IL07.2009
Associate of Arts - Liberal Arts and Sciences
University of Santo Domingo
04.1985
High School Diploma - undefined
Oratorio Maria Auxiliadora
06.1982
Skills
- Compliance Oversight & File Auditing
- HUD & LIHTC Certification Processing
- Yardi & Property Intelligence (PI) Reporting
- Resident & Staff Relations
- Regulatory Knowledge & Training
- Confidential Data Handling
- Income Verification & Rent Calculation
- Team Collaboration & Communication
Certification
- Certified Occupancy Specialist
- Tax Credit Specialist
- EIV Specialist
- MOR Specialist (in training)
- HOME Compliance Specialist (in training)
LANGUAGES
Spanish: Native/Bilingual Proficiency
Timeline
Senior Occupancy Specialist
POAH Communities – Hawthorne Place Apartments
08.2023 - Current
Occupancy Specialist
POAH Communities – Hawthorne Place Apartments
02.2018 - 08.2023
Leasing Assistant
POAH Communities – Hawthorne Place Apartments
11.2016 - 02.2018
Customer Service Representative
H&R BLOCK
12.2015 - 11.2016
Medical Interpreter
Truman Medical Center Lakewood
03.2005 - 11.2014
Associate of Arts - Liberal Arts and Sciences
University of Santo Domingo
High School Diploma - undefined
Oratorio Maria Auxiliadora
Associate of Science - Business Administration
American InterContinental University
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