Tianna Tran
San Francisco,CA
Summary
Dynamic Occupancy Specialist at Related Affordable, Inc. with expertise in regulatory compliance and lease administration. Proven track record in enhancing resident satisfaction through exceptional customer service and efficient file management. Skilled in conflict resolution, ensuring smooth operations and successful occupancy goals. Committed to maintaining high standards in affordable housing programs.
Overview
29
29
years of professional experience
Work History
Occupancy Specialist, Lion Creek Crossings
Related Affordable, Inc.
San Francisco
10.2019 - Current
- Process initial, annual, and interim recertifications in compliance with Tax Credit, HUD, and other affordable housing program regulations
- Maintain resident files to ensure all documentation is complete and accurate for audits and inspections
- Coordinate move-ins and move-outs, ensuring timely processing and proper notice procedures
- Provide excellent customer service to residents, addressing inquiries, concerns, and complaints with professionalism
- Assist with lease signings, income verifications, and eligibility determinations
- Collaborate with property management, compliance, and maintenance teams to ensure smooth operations and occupancy goals
- Maintain updated knowledge of local, state, and federal housing regulations
Community Manager
Casa De La Raza, Inc.
San Francisco
01.2016 - Current
- Collect and reconcile rent payments; issue rent receipts and maintain tenant ledgers
- Advertise vacancies, schedule showings, and process rental applications
- Coordinate maintenance requests and manage work order distribution and follow-up
- Conduct regular property inspections to ensure safety, cleanliness, and rule compliance
- Maintain organized tenant files and office operations
- Experienced in managing Tax Credit and HUD-funded units
Managed Resource / Customer Service Representative
Wells Fargo Bank
Concord
01.2012 - 01.2016
- Handled high-volume telephone orders and data entry for billing and processing
- Managed customer inquiries and transfer requests with accuracy and professionalism
- Performed other administrative and support tasks as assigned
Community Assistant Manager
Altos Associates Properties
Los Altos
01.2008 - 01.2012
- Assisted in rent collection and tenant account reconciliation
- Marketed vacancies, conducted open houses, and processed applications
- Managed maintenance requests and property inspections
- Maintained organized office and tenant documentation systems
Customer Service Coordinator
AB Auto
Oakland
01.1996 - 01.2008
- Provided customer service and resolved issues efficiently
- Tracked and analyzed monthly reports and data
- Managed office operations, including data entry and handling payments
Education
Associate of Arts - Child Care Development
City College of San Francisco
01.1991
Skills
- Regulatory compliance
- Lease administration
- File management
- Data entry
- Customer service
- Conflict resolution
Timeline
Occupancy Specialist, Lion Creek Crossings
Related Affordable, Inc.
10.2019 - Current
Community Manager
Casa De La Raza, Inc.
01.2016 - Current
Managed Resource / Customer Service Representative
Wells Fargo Bank
01.2012 - 01.2016
Community Assistant Manager
Altos Associates Properties
01.2008 - 01.2012
Customer Service Coordinator
AB Auto
01.1996 - 01.2008
Associate of Arts - Child Care Development
City College of San Francisco
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