Dominique Valencia

Ensured compliance with all program requirements related to contracts and agreements.

• Ensures compliance with HUD, HOME, HDG, LIHTC, HCV income requirements, and yearly rent updates
• Determines eligibility for assistance and occupancy of all applicants in accordance with program guidelines
• Processes original, interim, and termination certifications along with third party verifications for yearly recertification and admission of residents
• Ensures 100% occupancy through effective waitlist management
• Reviews monthly activity in Yardi software
• Responds to inquiries and questions regarding resident admission and waitlist
• Works closely with Property Manager and submits all files for approval

• Drove sales growth through proactive prospecting, lead generation, networking, and relationship building remotely and in person within my community and surrounding areas.
• Identified gaps in auto and home insurance plans and offered products that ensured comprehensive protection.
• Utilized effective communication and sales techniques to engage prospects and overcome objections.
• Managed client accounts and ensured accurate policy documentation.
• Conducted product presentations to educate customers on available policies.
• Developed relationships with clients to understand their insurance needs.
• Utilized CRM software to track leads and customer interactions.
• Provided exceptional customer service by addressing inquiries promptly.
• Attended industry events to network and promote company offerings.
• Collaborated with team members to create effective sales strategies.

• Managing and developing marketing activities on premise events, including sales channel management with various venues around the Denver area.
• Achieved marketing and sales support to sales channels and partners on premise.
• Research new markets and manage existing markets to build, identify, pursue, and close 20% of new business opportunities.

• Researching prospects and preparing information so sales reps can effectively pitch to high-value leads
• Updating Customer Relationship Management (CRM) software to track sales metrics, update contacts, and log interactions.
• Answering inquiries, providing product information, and resolving customer complaints.
• Scheduling meetings, preparing contracts, and managing documents.
• Managing calendars by booking, rescheduling, or canceling appointments.
• Verifying insurance eligibility, explaining coverage benefits, and processing prior authorizations.

• Oversaw the operations at the highest volume location, driving a dynamic selling environment while ensuring the highest standards of compliance.
• Adhere to standard operating procedures and policies.
• Managed cash handling processes including confirming deposits, ordering change and securing backstock.
• Ensure effective communication and delegation of tasks among team members.
• Maintain accurate reporting of sales, deposits, and inventory.
• Manage inventory including product audits, investigations, reconciliation and waste management.

• Collaborate with a cross-functional team to provide customers with accurate information and support.
• Analyze and troubleshoot technical issues, determine root causes, and provide solutions or escalate issues to other teams as necessary.
• Worked remotely to respond to inbound customer calls and focused on resolving issues quickly and efficiently.
• Ability to deescalate elevated situations with calm solutions.

• Responsibilities include personnel management, administrative duties, and aiding in successful day-to-day operations.
• Assists with ensuring that processes and procedures are compliant to internal policies and standards as well as local and state regulations.
• Ensured all inventory is accurately represented in the point-of-sale and electronic systems.
• Audit areas of compliance and performance randomly, daily, and at the request of executive management.
• Managed cash handling processes including petty cash accounts, cash register drawers, and deposits are in daily balance.
• Assists with workforce and performance management efforts include hiring, onboarding, training, mentoring, and evaluating employee performance.