Dylan Davis
Biloxi,MS
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
Work History
Occupancy Specialist
South Mississippi Housing Authority No VIII
Gulfport , MS
01.2025 - Current
- Developed and implemented procedures to ensure proper completion of move-in and move-out processes.
- Provided excellent customer service by responding promptly to inquiries from tenants and landlords.
- Analyzed rental applications, credit reports, income verification documents, and other related information.
- Advised tenants on their rights under Section 8 Housing Choice Voucher Program guidelines.
- Reviewed annual recertifications for accuracy and compliance with HUD requirements.
- Assisted in the processing of Section 8 applications and determining eligibility.
Main Banker
Boomtown Casino
Biloxi, MS
04.2022 - 01.2025
- Balanced ATM machines, including loading of cash in accordance with bank's replenishment schedule.
- Enhanced team cohesion and morale through effective leadership and motivational strategies.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Exchanged money, credit, tickets, or casino chips for patrons.
- Completed gaming forms and reports and assisted customers with credit-related problems.
- Responsible for overseeing the daily operations of a casino cage, ensuring compliance with all applicable gaming regulations and company policies.
Cash Posting Specialist
Gulfport Memorial Hospital
Gulfport, MS
08.2021 - 05.2022
- Reduced financial discrepancies by verifying accounting statements.
- Maintained secure handling of cash, checks, and credit card information.
- Performed financial calculations for amounts due, interest charges and balances.
- Provided customer service support to patients with billing questions and concerns.
- Distributed cash, change, and equipment to sales associates, and assisted with end-of-shift accounting to document revenue handling.
Education
High School Diploma -
Biloxi High School
Biloxi, MS05.2011
Skills
- Leadership
- Attention to detail
- Excellent communication
- Currency exchange
- Microsoft office
- Customer service
- Cash handling
- Payment processing
- Account invoicing
- Honesty and integrity
- Regulatory compliance
- Cash management
Timeline
Occupancy Specialist
South Mississippi Housing Authority No VIII
01.2025 - Current
Main Banker
Boomtown Casino
04.2022 - 01.2025
Cash Posting Specialist
Gulfport Memorial Hospital
08.2021 - 05.2022
High School Diploma -
Biloxi High School
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