Charlie Bonds

Occupancy Specialists.

Provides direct service to clients by maintaining a caseload, responding to any inquiries, and providing general information regarding the Bridge Subsidy Initiative Program.

• Responsible for preparing correspondence, notifications, and internal paperwork for holds, reinstatements, and return of security deposits

• Works in collaboration with the Occupancy Team to assist tenants at risk of eviction.

• Is knowledgeable in and understands program regulations and Housing Agency Policies to effectively resolve general tenant/ landlord issues.

• Handles all client complaints as well as crisis situations in consultation with his/her supervisory chain, in compliance with Agency/ Programmatic policies and procedures and treats each case with sensitivity and expedience.

• Maintains up-to-date and accurate client files and databases, as required by agency/programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing, or accrediting bodies while performing job expectations.

• Handles a wide array of administrative tasks to ensure compliance with agency/programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing, or accrediting bodies while performing job expectations.

• Knows and complies with laws and regulations relevant to the position and services

Managed all property operations to align with company objectives while overseeing day-to-day activities.

Oversaw maintenance, finances, and responsibilities for Board of Directors as property manager.

Led a team managing 122 units, ensuring timely property collections, billing, and notices.

• Supervised vendor contracts and processed monthly payments efficiently.
• Coordinated security team operations to enhance property safety.
• Directed maintenance engineers’ team to uphold property standards.
• Processed payroll for all property staff accurately and on time.
• Maintained open communication with owners, tenants, contractors, ensuring satisfactory service delivery.

• Ensure all operations are carried out in an appropriate, cost-effective way.
• Recruit, train and supervise staff.
• Find ways to increase the quality of customer service.
• Provide production coordination and technical support for news, commentary, arts, programming, promotion, membership, and underwriting and corporate sponsorship.
• Review latest trends on fashion, music, local and world news, and political news to apply to station format.
• Maintained all social media for the station.
• Quality control all contract agreements with clients.
• Coordinating outdoor and indoor publicity events.
• Making sure all events are in compliance with city ordinances.

• Greeted customers and vendors.
• Answered high call volumes resolving customers concerns.
• Customer service resolving customer /vendor conflict.
• Responsible for counting store inventory and ordering.
• Liaison for customers and mechanics.
• Responsible for customer resolutions for work order tickets being completed.
• Maintaining professional appearance of store.

• Provided clients detailed information on all contracts.
• Prepared pre arbitration packets for members to submit to attorney.
• Supervised hearing meetings with union members and National Labor Board.
• Answered high volumes of calls from clients on legal rights and language of contract.
• Maintained clients’ files on MEMSFORCE computer application.
• Provided clients with federal, state and local laws and regulations pertaining to own case.
• Conducted new hire orientations.

• Explained in detail the process, status and results of annual interim recertification’s, transfers, inspections, abatements and other aspects of CVR’s broad array of activities associated with Voucher Services, Special programs, Intake and Inspections Departments.
• Expedited customer inquiries to Program Services.
• Provided general inspection information about the program to participants and property owners.
• Provided detailed status information to New Admissions.
• Provided general information about the Chicago Housing Authority voucher program to both participant and property owners.

• Assist building manager by overseeing the building by inspecting the premises.
• Performed Administration Duties (retrieving emails and filing).
• Responsible for collecting rent from tenants.
• Provided outstanding customer service such as documenting tenant complaints and concerns.
• Delegated work order tickets to maintenance and following up after a completion.

• Radio announcer/Board operator.
• Edit/ produced radio commercials.
• Managed client accounts.
• Managed broadcasting operations.
• Commercial voice-overs.

• Contact shareholders to obtain proxy cards.
• Review notes from board of directors meeting.
• Outbound calls to clients to update and manage investment accounts.

• Responsible for client’s first impression when visiting the store.
• Sold phone service and equipment.
• Demonstrated the features and uses of various cell phones.
• Answering phones and directing customer inquiries to appropriate departments.
• Offer and promote vertical features and essentials with each customer interaction provided excellent CSR to clients with issues or concerns.
• Excavated customer concerns by providing the proper department information.
• Receive and process all payments according to standard procedures.

• Responsible for handling heavy inbound calls from clients.
• Filed, faxed, correspondence, mailings, and provided phone coverage.
• Gathered and organized shipping information, filing and archive files.
• Distributed UPS, FedEx and other carrier packages.
• Delivered and retrieve inter-office and outgoing U.S. Mail.
• Relied on hand-held scanners to identify file locations.
• Delivered essential office supplies throughout the company.