Nura Yusuf
Overview
15
15
years of professional experience
Work History
Property Manager Office Administrator
Foster Commons Apartments
06.2023 - Current
- Coordinated tenant communications to address inquiries and resolve issues promptly.
- Assisted in property inspections, ensuring compliance with safety and quality standards.
- Trained new staff on property management software, promoting effective use of tools across the team.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Prepared monthly reconciliations of accounts, identifying discrepancies and implementing corrective measures.
Lead Patient Care Coordinator
Fred Hutch
03.2015 - 06.2023
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
Clinical Support Specialist
Group Health
03.2011 - 03.2015
- Supervised clinical staff, ensuring compliance with healthcare regulations and organizational policies.
- Developed and implemented training programs to enhance staff skills and improve patient care quality.
- Monitored performance metrics to identify areas for process improvement and operational efficiency.
- Conducted regular performance evaluations, providing constructive feedback to foster professional development.
- Collaborated with management on strategic planning efforts to align clinical operations with organizational goals.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
Education
Associate of Science - Medical Insurance Billing
Anthem College - Phoenix
Phoenix, AZSkills
- Payment collection
- Customer service-focused
- Staff management
- Leasing and sales
- Eviction procedures
- Maintenance scheduling
- Occupancy management
- Capital improvement
- Microsoft outlook
- Ticket support system management
- Financial budgeting and reporting
- Real estate license
- MRI accounting software
Timeline
Property Manager Office Administrator
Foster Commons Apartments
06.2023 - Current
Lead Patient Care Coordinator
Fred Hutch
03.2015 - 06.2023
Clinical Support Specialist
Group Health
03.2011 - 03.2015
Associate of Science - Medical Insurance Billing
Anthem College - Phoenix