Nadia O'Connor
Cincinnati,OH
Summary
Seasoned professional in property management and community association management with diverse experience in residential properties. Skilled in tenant relations, working with adults with developmental disabilities, lease administration, income limits, HUD and fair housing policies and budget management to enhance operational efficiency. Possess strong leadership qualities and problem-solving skills to effectively manage teams and resolve conflicts. Successfully increased tenant satisfaction and retention through proactive communication and timely resolution of issues. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Property Manager/Certified Profesional of Occupanc
Showe Management Corporation
Cincinnati , OH
09.2021 - Current
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Managed all maintenance requests from tenants in a timely manner.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Completed lease applications and verifications, notifying prospects of results.
- Processed evictions when necessary in accordance with state laws and procedures.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Collected monthly assessments, rental fees, deposits and payments.
- Handled resident complaints and expedited maintenance requests.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Met with clients to negotiate management and service contracts.
- Prepared and submitted monthly tenant visit logs.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Built relationships with service vendors and submitted associated billing statements.
- Met with prospective tenants to show property and assess applications or sign leases.
- Exercised direct supervision over property staff.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Facilitated tenant paperwork processing and verification.
- Compiled and conveyed operational and financial data to regional manager.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed routine maintenance and repair.
- Recognized by management for providing exceptional customer service.
- Maintained HUD annual recertifications in a timely manner.
- Worked effectively with doctors, service facilitators, coordinators, payees, staff and providers to ensure overall quality of resident's housing, care and finances.
- Coordinated events between the LADD staff and residents in efforts to maintain a fun, healthy environment for the residents.
- Scheduled and oversaw annual and HUD NSPIRE inspections, as well as facilitated boiler inspections, fire system and sprinkler inspections in accordance with local and state laws.
- Maintained regular training and classes to keep my current certification and completed various Fair Housing courses.
- Handled income discrepencies and arranged repayment agreements as needed in a timely manner.
- Filed and completed monthly reports such as EIV (enterprise income verification) reports, preventative maintenance logs, rehab control logs, snow logs, vacancy reports, service request logs, annual inspection service logs, vehicle mileage forms and elevator service records.
- Updated residents and payees with gross/market rent changes and specials.
- Responded to emergency calls in a timely manner.
Physical Rehabilitation Assistant
Self-Employed
Grand Rapids, Michigan
01.2017 - 07.2021
- Assisted patient with removing clothing and supportive devices before appointments.
- Performed physical therapy exercises with patient to improve mobility, strength, coordination, and balance.
- Provided emotional support to patient during challenging times or difficult procedures.
- Documented patient progress, treatments, and data in charts.
- Sat in on appointments with head therapist and recorded progress, measurements and notes for future reference.
- Supported ADLs and room transfers for in-patient procedures.
- Attended meetings related to patient care management or quality assurance initiatives.
- Demonstrated proper use of assistive devices such as wheelchairs, walkers, canes, crutches, braces, orthotics and prosthetics.
- Helped transport disabled patient to different treatment areas.
- Assisted in the development of individual treatment goals for patient.
- Maintained patient confidentiality in accordance with HIPAA guidelines.
- Encouraged positive behaviors through reinforcement techniques such as verbal praise or tangible rewards.
- Took calls and scheduled appointments for patient.
- Managed inventory and supplies to ensure materials were available when needed.
- Achieved cost-savings by developing functional solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided in home health care for patient and assisted with daily activities such as bathing, getting dressed, cooking, grocery shopping, cleaning, maintaining transportation, ensuring medication was administered and scheduling appointments as needed.
Education
Some College (No Degree) - Criminal Justice
Kent State University
Kent, OHSkills
- Work order monitoring
- Lease administration
- Debt control
- Tenant relations
- Apartment maintenance
- Eviction notices
- Property tours and inspections
- Exceptional oral and written communication skills
- Adaptable
- Financial budgeting and reporting
- Lease renewals
- Customer service-focused
- Fair housing compliance
- Maintenance coordination
- Property marketing and promotion
- Property management
- Vendor management
- Leasing operations
- Unit vacancies
- Eviction procedures
- Valid Ohio driver's license
- Payment collection
- Property inspections
- Tenant and eviction laws
- Maintenance scheduling
- Preventive Maintenance
- Rent collection
- Skilled multi-tasker
- Compliance monitoring
- Staff management
- Fair housing mandates
- Occupancy management
- Fixed income analysis
- Financial analysis
- Attention to detail
- Document management
- Problem-solving abilities
- Reliability
- Team collaboration
Certification
- Certified Profesional of Occupancy
References
References available upon request.
Timeline
Property Manager/Certified Profesional of Occupanc
Showe Management Corporation
09.2021 - Current
Physical Rehabilitation Assistant
Self-Employed
01.2017 - 07.2021
Some College (No Degree) - Criminal Justice
Kent State University