Natalie Higgins
Clarksville,TN
Summary
Experienced in property management with a focus on tenant relations and lease administration. Coordinated resident communication for multifamily properties, processed lease documents, and tracked work orders to ensure timely maintenance responses. Developed marketing strategies to attract potential renters while maintaining compliance with fair housing mandates. Demonstrated effective conflict resolution skills by mediating tenant disputes and ensuring a positive living environment.
Overview
3
3
years of professional experience
Work History
Property Manager
CLK Multifamily Management
Kingsport, TN
04.2026 - Current
- Managed daily operations for CLK Multifamily Management apartment communities.
- Coordinated leasing, renewals, and resident move-in processes.
- Responded to resident inquiries and resolved service concerns.
- Monitored rent collection, delinquencies, and payment follow-up.
- Conducted property inspections and documented unit readiness.
- Prepared lease files, notices, and property records.
- Supported compliance with fair housing and company policies.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Processed tenant paperwork efficiently to ensure timely move-ins.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Built relationships with service vendors and submitted associated billing statements.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Drafted and monitored budgets for overall maintenance and operations.
Assistant to the Property Manager
CLK Multifamily Management
Clarksville, TN
05.2024 - 04.2026
- Coordinated resident communication for multifamily property inquiries and service requests.
- Processed lease documents, renewals, and move-in paperwork for apartment residents.
- Tracked work orders and followed up with maintenance teams and vendors.
- Supported rent collection, payment posting, and delinquency notices.
- Scheduled unit inspections, apartment turns, and property walk-throughs.
- Updated resident records, files, and office correspondence in management systems.
- Resolved resident concerns with professional communication and timely follow-up.
- Ensured that all common areas within a building were kept clean and safe at all times.
- Resolved conflicts between tenants when necessary by utilizing mediation techniques.
- Communicated regularly with landlords regarding any changes in occupancy or tenant requests.
- Advised tenants on lease terms, rent payments, rules and regulations applicable to their tenancy agreement.
- Developed marketing strategies for vacant units in order to attract potential renters.
- Processed applications from prospective tenants in accordance with company guidelines.
- Handled tenant move-in and move-out procedures including collecting security deposits, inspecting units upon vacancy.
- Scheduled preventive maintenance tasks for buildings according to established protocols.
- Maintained accurate records of all rental agreements and other documents related to property management activities.
- Prepared monthly financial statements for each property and reviewed them with the Property Manager for accuracy.
- Provided administrative support to the Property Manager, such as preparing reports, scheduling meetings, and managing calendars.
- Performed customer service functions such as responding promptly to emails, phone calls from tenants, landlords, vendors.
- Monitored market trends and rental rates of comparable properties in order to maximize revenue potential.
Leasing Consultant
CLK Multifamily Management
Clarksville, TN
08.2023 - 05.2024
- Greeted prospective residents for CLK Multifamily Management apartment tours and leasing appointments.
- Explained floor plans, amenities, and lease terms to prospective residents.
- Processed rental applications and verified applicant documentation.
- Responded to resident questions about accounts, policies, and community rules.
- Prepared lease agreements and reviewed move-in paperwork with residents.
- Coordinated with maintenance teams on resident service requests and follow-up.
- Managed leasing office calls, emails, and daily appointment schedules.
- Supported lease renewals and resident retention efforts across multifamily communities.
Education
Dobyns Bennett High School
Kingsport, TNSkills
- Lease administration
- Property management software
- Rent collection
- Work order tracking
- Financial reporting
- Maintenance coordination
- Tenant relations
- Vendor management
- Lease renewals
- Apartment inspections
- Conflict resolution
- Customer service
- Effective communication
- Detail orientation
- Problem solving
- Marketing and advertising
- Leasing and sales
- Property marketing and promotion
- Multi-family property management
- Leasing operations
- Maintenance scheduling
- Compliance monitoring
- Eviction notices
- Property accountability
- Unit vacancies
- Landscaping and grounds maintenance
- Fair housing mandates
- Property inspections
- Debt control
- Work order monitoring
- Occupancy management
- Skilled multi-tasker
- Tenant and eviction laws
Accomplishments
- PMAC Gala of 2025, I won the Property Management Professional of the Year
Timeline
Property Manager
CLK Multifamily Management
04.2026 - Current
Assistant to the Property Manager
CLK Multifamily Management
05.2024 - 04.2026
Leasing Consultant
CLK Multifamily Management
08.2023 - 05.2024
Dobyns Bennett High School