Evelyn Monge
Iselin,USA
Summary
- Hospitality professional with 2 years of experience at Delta Hotels by Marriott Woodbridge, currently serving as a Front Desk Agent with strong operational exposure and leadership readiness. Advanced user of FSPMS, with a proven record of high guest satisfaction scores, brand compliance, and cross-department collaboration. Academic background in Human Resources, bringing a people-first leadership mindset focused on team engagement, service excellence, and continuous improvement. Ready to grow internally into a Operations Manager role. Key strengths: Guest Relations
Overview
2
2
years of professional experience
Work History
Front Desk Attendant
Delta Hotels by Marriott Woodbridge
11.2023 - Current
- Deliver seamless, guest-focused service aligned with Marriott brand standards, contributing to consistently positive guest satisfaction survey results.
- Utilize FSPMS daily for reservations, billing, room assignments, reports, GXP, mobile Key, Sertifi, and operational accuracy.
- Act as a primary point of contact for guest needs and service recovery, ensuring a smooth arrival to departure experience.
- Collaborate closely with Housekeeping, Engineering, Sales, and Food & Beverage to maintain room readiness and unified guest service.
- Support daily front office operations during high-occupancy periods, demonstrating flexibility, attention to detail, and sound judgment.
- Assist with onboarding and informal coaching of new team members, reinforcing service standards and teamwork.
- Employee of the month two times during 2023-2024
- Managed and exceeded guest expectations by providing outstanding customer service aligned with Marriott brand standards.
- Served as primary point of contact for guest inquiries and complaints, ensuring seamless guest experiences from arrival to departure.
- Fostered strong cross-departmental collaborations with Housekeeping, Engineering, Sales, and Food & Beverage teams to ensure room readiness and unified guest service.
- Supported high-pressure front office operations during peak occupancy periods, showcasing flexibility, attention to detail, and sound judgment.
Education
Human Resources
Universidad Autonoma de Costa Rica
01.2020
Skills
- Guest Relations
- Front of House
- Guest Service
- Staff Support
- FSPMS
- Marriott Brand Standards
- Professionalism & Integrity
- Emotional Intelligence
- Problem Solving
- Teamwork
- Communication Skills
- Motivating
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk Attendant
Delta Hotels by Marriott Woodbridge
11.2023 - Current
Human Resources
Universidad Autonoma de Costa Rica
Affiliations And Community Involvement
FIFCO, Supported public school students identified as at risk for obesity by promoting healthy habits, physical activity, and positive lifestyle choices. Assisted in educational and engagement activities focused on nutrition awareness, movement, and overall student well-being. Collaborated with educators and community staff to encourage participation and create a supportive, inclusive environment for students. Demonstrated cultural sensitivity, empathy, and strong communication skills while working with diverse student populations.
Employee of the month
Employee of the Month – March & August 2024
Delta Hotels by Marriott Woodbridge
- Recognized twice in 2024 for consistently delivering exceptional guest service, upholding Marriott brand standards, and demonstrating strong teamwork and reliability.
- Acknowledged for professionalism during high-occupancy periods, positive guest feedback, and proactive support of front office operations.