Evelyn Odom
Port Arthur,TX
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
12
12
years of professional experience
Work History
Bartener/Restaurant Waiter
Buffalo Wild Wings
Port Arthur, TX
04.2020 - 11.2024
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Prepared checks, itemizing total meal costs and taxes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Trained new employees to perform duties.
Manager
Monceaux's
Port Arthur, Texas
07.2012 - 01.2020
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Directed recruitment, hiring, and training of new staff members.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Ensured compliance with industry regulations and company policies.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Education
Cosmetology - Hair
Academy of Hair Designs
Beaumont, TX05-2009
High School Diploma -
Thomas Jefferson High School
Port Arthur, TX05-1992
Skills
- Specials recommendations
- Customer loyalty programs
- Courteous demeanor
- Conflict management
- Food preparation knowledge
- Allergy awareness
- Guest engagement
- Cleanliness
- Customer service
- Check accuracy
Timeline
Bartener/Restaurant Waiter
Buffalo Wild Wings
04.2020 - 11.2024
Manager
Monceaux's
07.2012 - 01.2020
Cosmetology - Hair
Academy of Hair Designs
High School Diploma -
Thomas Jefferson High School