Evelyn Ortiz
Houston
Summary
I am a dedicated Insurance Billing Customer Service Specialist who takes pride in helping customers understand their billing and insurance questions. I’m experienced in working through account issues, processing claims, and making sure every interaction is handled with patience and attention to detail. I value clear communication, teamwork, and creating a positive experience for every customer I assist.
Overview
1
1
year of professional experience
Work History
Customer Service Specialist
GetixHealth
Sugar Land
02.2024 - Current
- Respond promptly and professionally to billing and insurance-related inquiries via phone, email, and chat.
- Accept and process customer payments, set up payment plans, and make account adjustments as needed.
- Explain billing statements, insurance coverage, deductibles, co-pays, and payment options clearly to customers.
- Maintain accurate and complete records of customer interactions and transactions in billing and CRM systems.
- Adhere strictly to all company policies and industry regulations, including HIPAA and applicable billing guidelines.
Education
High School Diploma -
Thurgood Marshall HS
Missouri City, TX05-2022
Skills
- Time management
- Phone etiquette
- Attention to detail
- Communication skills
- Multitasking
- Active listening
- Organization
- Data entry
- Conflict resolution
Timeline
Customer Service Specialist
GetixHealth
02.2024 - Current
High School Diploma -
Thurgood Marshall HS