Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evelyn Perez-Cadena

Long Beach,CA

Summary

Enthusiastic pharmacy technician motivated to provide exceptional patient care and customer service. Seeking a position where acquired skills can be an asset to the company and can be utilized to their fullest potential, produce continual experience with growth and opportunities.

Overview

9
9
years of professional experience

Work History

Pharmacy Technician

Long Beach Memorial Medical Center
Long Beach
02.2020 - Current
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Precisely measured and combined ingredients to deliver formulation on customer compound prescription orders.

Call Center Representative

Molina Healthcare
Long Beach, CA
10.2018 - 06.2019
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations..
  • Contributed to the development of departmental policies and procedures, enhancing overall practice standards.
  • Handled high call volumes while maintaining attention to detail, empathy, and professionalism during each interaction.

Pharmacy Technician

CVS Pharmacy
Signal Hill, CA
04.2015 - 10.2018
  • Managed opening and closing duties for pharmacy.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Managed filing of prescriptions, both electronically and manually.

Education

Pharmacy Technician License - Pharmacy Technician Program

Long Beach Job Corps
Long Beach, CA
03-2015

High School Diploma -

Opportunities For Learning Wilson Center
Long Beach, CA
06-2013

Skills

  • California Pharmacy Technician license #TCH 147275
  • Trained in Non-sterile compounding
  • Speak and translate Spanish fluently
  • Proficiency with (QS1 software, Microsoft Word, Outlook, Epic Systems, DCS courier, Cover my Meds)
  • Proficiency in typing 40 words per minute

Timeline

Pharmacy Technician

Long Beach Memorial Medical Center
02.2020 - Current

Call Center Representative

Molina Healthcare
10.2018 - 06.2019

Pharmacy Technician

CVS Pharmacy
04.2015 - 10.2018

Pharmacy Technician License - Pharmacy Technician Program

Long Beach Job Corps

High School Diploma -

Opportunities For Learning Wilson Center

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Evelyn Perez-Cadena