Marissa Hartman

Pharmacy Technician

Rite-Aid Pharmacy

10.2012 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Stocked, labeled, and inventoried medication to keep accurate records.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Counted and labeled prescriptions with correct item and quantity.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.