Evelyn Polanco
Bronx,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of post-secondary education
20
20
years of professional experience
Work History
Hospitality Supervisor
NYU Langone Hospital - Long Island
Mineola, NY
02.2023 - 10.2026
- Supervise and train staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Create and implement daily cleaning schedules for staff members.
- Inspect patient rooms and public areas to ensure they met established cleanliness standards.
- Ensure that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigate customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Schedule employees' shifts according to occupancy levels at the hospital
- Provide feedback on employee performance, identifying areas of improvement while recognizing successes.
- Monitored sanitation practices to support infection control and hospital cleanliness standards.
Admission Bed Coordinator
Memorial Sloan Kettering
New York, NY
01.2022 - 11.2022
- Prioritized and determined appropriate bed assignment by utilizing operational dashboards and Patient Flow Command Center Resources.
- Facilitated, along with the Patient /flow Nurse Specialist, daily huddles to expedite discharges and bed assignment.
- Monitored and completed a high number of bed related transactions in multiple systems.
- Tracked bed assignments by working closely with other internal teams such as EVS and Nursing Transport.
- Monitored UCC volume and surgery schedule to track patient status changes and estimated arrivals.
Unit Assistant
Memorial Sloan Kettering
New York, NY
05.2006 - 12.2021
- Organized patient records in accordance with established protocols.
- Adhered to company policies and compliance regulations to protect patient confidentiality.
- Provided administrative support to the nursing team and other healthcare professionals.
- Maintained accurate documentation of patient information and medical records.
- Processed orders for supplies, equipment, and medications.
- Answered incoming calls and directed them to the appropriate personnel or department.
- Greeted patients upon arrival and provided assistance as needed.
- Performed basic clerical duties such as filing paperwork, photocopying documents, faxing documents.
- Acted as a liaison between healthcare providers, staff members, patients, families, insurance companies.
Education
Bachelor of Science - Health Services Administration
Lehman College of The City University of New York
The Bronx, NY 01.2016 - 12.2020
Skills
- Customer Service
- Work Schedule Creation
- Critical Thinking
- Opening and Closing Shift
- Schedule Coordination
- Team Collaboration
- Microsoft Excel
- Task Delegation
- Housekeeping supervision
- Bed management systems
- Staff training
Timeline
Hospitality Supervisor
NYU Langone Hospital - Long Island
02.2023 - 10.2026
Admission Bed Coordinator
Memorial Sloan Kettering
01.2022 - 11.2022
Bachelor of Science - Health Services Administration
Lehman College of The City University of New York
01.2016 - 12.2020
Unit Assistant
Memorial Sloan Kettering
05.2006 - 12.2021