Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Evelyn Ramirez

Hawthorne,CA

Summary

Customer service agent with over 2 years of experience in air cargo, freighter space planning and booking coordination. Strong understanding of sales support, flight utilization and revenue optimization. Highly motivated team player seeking to grow into the sales agent role and contribute to increased revenue ans customer satisfaction.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Singapore Airlines Ltd
Los Angeles, CA
09.2022 - Current
  • Responding to agents and internal emails professionally and efficiently
  • Providing contract rates to agents, ensuring accurate pricing and smooth booking process
  • Developing ans maintaining strong relationships with the agents through consistent daily communication and support
  • Assisting agents with bookings, changes, and cancellations
  • Managing cargo bookings based on available space on freighter and pax flights
  • Planning freighter loads to maximise space and achieve higher revenue.
  • Coordinating closely with sales team regarding space availability and bookings
  • Communicating with the operations team to optimize space on each flight.
  • Preparing and sending weekly utilization reports for flight performance oversight
  • Sharing available flight space to support sales in securing additional cargo loads

Security Agent

Calop Aeroground Services
Los Angeles, CA
04.2016 - 08.2022
  • Monitored security protocols to ensure compliance with safety regulations.
  • Conducted thorough inspections of premises, identifying potential security risks.
  • Collaborated with law enforcement during incident investigations to enhance response strategies.
  • Implemented emergency response plans, improving overall safety procedures and employee awareness.

Education

High School Diploma -

Morning Side High School
Inglewood, CA

Skills

  • Customer service
  • Critical thinking
  • Teamwork and strong communication
  • Flight space and revenue optimization
  • Freighter planning
  • Motivated, fast learner, eager to grow and develop

Accomplishments

    Heavy Cargo Training

    Freighter and Pax flight Planning

Timeline

Customer Service Representative

Singapore Airlines Ltd
09.2022 - Current

Security Agent

Calop Aeroground Services
04.2016 - 08.2022

High School Diploma -

Morning Side High School
Evelyn Ramirez