Evelyn Ramos-Fuentes
Sacramento,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Point of Sale Associate
Ace Cash Express
Sacramento, CA
02.2024 - Current
- Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
- Maintained a clean and organized workspace, ensuring a positive shopping experience for customers.
- Increased customer satisfaction by providing efficient and accurate Point of Sale transactions.
- Supported loss prevention efforts by adhering to store policies and procedures in handling merchandise and transactions.
- Processed various forms of payment securely, safeguarding against fraud or theft.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Provided exceptional customer service by answering inquiries, locating products, and offering assistance as needed.
- Performed daily opening and closing duties, ensuring that the sales floor was ready for business each day.
- Handled returns and exchanges professionally, resolving customer concerns promptly and courteously.
- Maintained excellent attendance record demonstrating commitment towards job responsibilities.
- Managed high volume periods effectively by maintaining focus under pressure while maintaining a friendly demeanor towards customers.
- Managed cash registers efficiently, balancing drawers at the end of each shift with accuracy and diligence.
- Developed strong relationships with regular customers by remembering names, preferences, or previous purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Department Manager
McDonald's Golden Arch Enterprises
Sacramento
03.2021 - 12.2023
- Responsible for managing approximately eight employees and guiding them on policies and procedures
- In charge of balancing all cash registers at the beginning and end of my assigned shift
- Responsible for deposits to store safe and reporting any over or shortage of money using QSR software
- Responsible for ongoing balancing of registers using petty cash from safe
- Responsible for counting inventory twice a week and requesting supplies when needed using the Martin Brower software
- In charge of monitoring that distributor has been paid
- Responsible for following guidelines for food safety including monitoring all food being distributed to customers
- Responsible for following corporate and state regulations on building, store, and machinery maintenance
- Accountable for following state guidelines on adequate break time distribution for all employees and responsible for handling customer complaints
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Crew Member
McDonald's Godlove Enterprises
Rosemont
05.2015 - 03.2021
- Improved customer satisfaction by providing friendly and efficient service at the register
- Enhanced team productivity by maintaining a clean and organized workspace for crew members
- Ensured accurate order fulfillment with diligent attention to details while assembling meals
- Contributed to increased sales by upselling menu items and promoting special offers
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
- Selected to participate in the McDonald's corporation training in Chicago to become a general manager.
Education
Cosmetology -
Gavilan College
Gilroy, CAHigh School Diploma -
San Benito High School
Hollister, CA12.2013
Skills
- Customer Service
- Team Supervision
- Performance Management
- Employee Scheduling
- Customer Engagement
- Employee Management
- Motivational Leadership
Languages
Spanish
Full Professional
Timeline
Point of Sale Associate
Ace Cash Express
02.2024 - Current
Department Manager
McDonald's Golden Arch Enterprises
03.2021 - 12.2023
Crew Member
McDonald's Godlove Enterprises
05.2015 - 03.2021
Cosmetology -
Gavilan College
High School Diploma -
San Benito High School