Evelyn Rangel
Bridgeview,Illinois
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Citibank through expert financial advising and exceptional relationship management. Skilled in conflict resolution and Spanish, significantly contributing to a positive, results-driven work environment. Achieved notable increases in cross-selling, underlining a strong work ethic and professionalism. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Teller
Citibank
4010 W 26TH STREET CHICAGO IL. 60623
08.2015 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Played an active role in community events and initiatives on behalf of the bank, promoting our commitment to local engagement.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Trained new hires on customer service policies and procedures.
Retail Sales Associate Worker
Pier One Imports
9820 S Ridgeland Ave Chicago Ridge, IL. 60415
09.2017 - 02.2018
- Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a friendly demeanor.
- Boosted customer satisfaction by providing personalized recommendations and assistance throughout the shopping experience.
- Resolved customer issues with tactful problem-solving skills, resulting in increased satisfaction rates.
- Enhanced team productivity by collaborating with coworkers to achieve daily sales targets and complete tasks efficiently.
- Collaborated with team members in achieving storewide goals, fostering a positive work environment centered on teamwork and mutual success.
- Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
- Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
- Built lasting client relationships through consistent follow-ups, fostering customer loyalty and repeat business.
- Participated in store meetings to discuss strategies for meeting sales goals and improving overall performance metrics.
- Greeted customers and helped with product questions, selections, and purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Arts - Psychology
Governors State University
Park Forest, IL05.2024
Associate of Arts - Psychology
Moraine Valley Community College
Palos Hills, IL05.2022
Skills
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Approachable
- Relationship building and management
- Patience and Empathy
- Stress Tolerance
- Conflict resolution techniques
Languages
Spanish
Professional Working
Timeline
Retail Sales Associate Worker
Pier One Imports
09.2017 - 02.2018
Teller
Citibank
08.2015 - Current
Bachelor of Arts - Psychology
Governors State University
Associate of Arts - Psychology
Moraine Valley Community College
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