Evelyn Rios
Santa Paula,CA
Summary
Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality. Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Quick in providing benefits support in fast-paced corporate settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Client Benefits Specialist III
County Of Ventura Human Services
01.2019 - Current
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Checked employees' benefits enrollment for accuracy and inputted all data into CalSAWs.
- Manage client cases to determine eligibility for CalFresh and Medical by interviewing client and reviewing records.
- Interprets program regulations, policy and procedures.
- Prepare case notes, Documents, and reports.
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication scripts when handling Different programs and topics.
- Identify Customer needs, Clarify information, research every issue and provide solutions and/or Alternatives.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
Case Aide II
County Of Ventura Human Services Agency
03.2012 - 12.2020
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and other service providers.
- Developed and maintained accurate records of programs and services.
- Provided support to social service clients in navigating available resources.
- Handling incoming calls and other communications.
- Manage filing systems
- Help Organize and maintain office areas.
Education
High School Diploma -
Santa Paula High School
Santa Paula, CA06.2006
Skills
- New Employee Enrollment
- Employee Benefits Laws
- Benefits Explanation
- Highly Skilled in Excel, Word, Power point, Outlook
- Attention to Detail
- Time Management
- Customer Service
- Problem Solving
- Decision Making
- Policy Interpretation
- Conflict Resolution
- Proficient in MEDS, Calsaws/CalWIN and ECCP/IVR
Languages
Spanish
Full Professional
Timeline
Client Benefits Specialist III
County Of Ventura Human Services
01.2019 - Current
Case Aide II
County Of Ventura Human Services Agency
03.2012 - 12.2020
High School Diploma -
Santa Paula High School
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