Evelyn Rivera
Chula Vista,CA
Summary
Dynamic server with over 20 years in the industry, delivering outstanding customer service and fostering team collaboration. Proven ability to streamline operations and resolve customer inquiries, enhancing overall dining experiences.
Overview
25
25
years of professional experience
Work History
Server
Hornblower Cruses & Events
San Diego, CA
10.2011 - 07.2024
- Delivered exceptional customer service in high-volume dining environments.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Managed guest orders efficiently, ensuring accuracy and satisfaction.
- Trained new servers on menu knowledge and service protocols.
Server
IL Restaurant Coronado
San Diego, CA
06.1999 - 04.2011
- Streamlined workflow processes to enhance team efficiency during peak hours.
- Implemented upselling techniques to increase overall guest experience and revenue.
- Resolved customer inquiries and complaints promptly, maintaining positive relations.
- Conducted regular inventory checks to maintain optimal stock levels for service needs.
Education
High School Diploma -
Papa Juan XXIII
Puerto Rico Skills
- Guest engagement
- Cash handling
- Hospitality service expertise
- Customer service
- Team collaboration
- Food safety practices
- Relationship management
- Fluent in Spanish and English
Languages
English
Full Professional
Timeline
Server
Hornblower Cruses & Events
10.2011 - 07.2024
Server
IL Restaurant Coronado
06.1999 - 04.2011
High School Diploma -
Papa Juan XXIII