Evelyn Rodriguez
Port Richey,FL
Summary
Seeking a customer service position /sells where I can leverage my communication and problem-solving skills to provide exceptional service to customers and contribute to the growth of the company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CSR, Sales
AmeriLife
2650 McCormick Dr , Clear Water ,fl , 33759
07.2025 - Current
- Enhanced customer satisfaction through effective communication and problem resolution.
- Streamlined sales processes, increasing efficiency in client onboarding and service delivery.
- Developed training materials to support new hires in understanding product offerings and sales techniques.
- Analyzed customer feedback to identify trends, informing strategic improvements in service delivery.
Outside Sales Representative
One Pulse Solution
3001 North Rocky Point Dr , E Tampa ,fl 33607
02.2025 - 06.2025
- Cultivated relationships with key clients to drive sales growth and enhance customer loyalty.
- Developed tailored sales presentations addressing client needs and industry trends.
- Negotiated contracts and pricing agreements to maximize profitability and secure long-term partnerships.
- Leveraged CRM software to track sales activities, manage leads, and monitor pipeline progress.
- Collaborated with marketing team to align campaigns with sales strategies, boosting lead generation efforts.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
Customer Service Representative
Marketplace
3020 Us-301 , Riverview
09.2024 - 02.2025
- Resolved customer inquiries through effective communication and problem-solving skills.
- Provided support in training new team members on policies and procedures.
- Managed customer accounts, ensuring accuracy and compliance with company standards.
- Developed strategies to enhance customer satisfaction and retention rates.
Retention Specialist I
Dial America
01.2023 - 09.2024
- Increased customer contribution by 35%
- Preformed in depth functional analysis to mine data
- Served as a liaison between 50+ clients by providing vital support information
Customer Service Representative
Maximus
01.2021 - 01.2022
- Promptly responded to 200+ members’ incoming calls regarding plan variations daily
- Recommended health arrangements based on information extracted from client files
- Executed tasks under job parameters and guidelines with minimal opportunity for deviation
Shift Leader
Murphys USA
01.2021 - 01.2022
- Displayed excellent management skills while interacting and collaborating in a team environment
- Provided hospitality to 50+ guests’ by answering questions and advertising store deals
- Educated guest about merchandise information and convinced them to purchase products
Assistant Store Manager
Panda Express
01.2018 - 01.2021
- Supported leadership sales and marketing teams by supporting day to day operations
- Onboarded new clients into the customer relationship management systems with name, contact information, and contact preferences
- Maintained usage records for 60+ store products to drive revenue
Education
Cosmetology License - undefined
Artistic Nails and Beauty Academy
01.2024
Diploma - undefined
Spoto High School
01.2018
Skills
- Problem solving
- Rapport Building
- Leadership
- Content Management systems
- Salesforce products
- Customer Relationship Management
Certification
2-40 health insurance license
Timeline
CSR, Sales
AmeriLife
07.2025 - Current
Outside Sales Representative
One Pulse Solution
02.2025 - 06.2025
Customer Service Representative
Marketplace
09.2024 - 02.2025
Retention Specialist I
Dial America
01.2023 - 09.2024
Customer Service Representative
Maximus
01.2021 - 01.2022
Shift Leader
Murphys USA
01.2021 - 01.2022
Assistant Store Manager
Panda Express
01.2018 - 01.2021
Cosmetology License - undefined
Artistic Nails and Beauty Academy
Diploma - undefined
Spoto High School