Evelyn Roulhac
Panama City,FL
Summary
Proven track record in high-stress environments, adept at issue research and investigation, honed at Maximus Business Consulting. Excelled in customer rapport, boosting loyalty through effective dispute resolution. Skilled in script memorization and critical thinking, ensuring top-notch service and operational efficiency. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
Work History
Appointment Setter/Referral Management Clerk
BGS Consulting Services
2024.01 - Current
- Set and cancel appointments for patients in government computer systems.
- Answer phone calls and questions for patients and military personnel.
- Transfer patients and military personnel to correct departments.
- Processing referrals for patients and inputting notes into systems.
- Scanning documentation for confirmation of specialist.
- Provide accurate information for military and civilian in and out processing.
Medical Assistant
Pancare Of Florida
2023.02 - 2023.12
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained students medical history, medication information, symptoms, and allergies.
- Directed students to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Provided students with daily medications.
- Assist students with critical and life threatening injuries.
Customer Service Representative Tier II
Maximus Business Consulting
2015.06 - 2020.09
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of regulations and policies.
- Completed assigned trainings, escalated issues to case workers.
- Processed 1095A tax forms and special enrollments.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Science - Healthcare Management
UMA
Clearwater, Fl03.2021
Skills
- Script Memorization
- High-volume call environments
- Attention to Detail
- Customer rapport
- Issue Research and Investigation
- Critical Thinking
- Telephone Etiquette
- Positive Attitude
Timeline
Appointment Setter/Referral Management Clerk
BGS Consulting Services
2024.01 - Current
Medical Assistant
Pancare Of Florida
2023.02 - 2023.12
Customer Service Representative Tier II
Maximus Business Consulting
2015.06 - 2020.09
Associate of Science - Healthcare Management
UMA
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