Demonstrated commitment to task-driven excellence in customer service and support for children with autism and their behaviors.
Overview
17
17
years of professional experience
1
1
Certification
Work History
RBT 2
Behavioral Innovations
Plano, TX
10.2025 - Current
Managed interactions with high-behavior clients, ensuring respectful and dignified treatment.
Facilitated training sessions for new RBTS on system utilization and client engagement protocols.
Fostered collaborative team environment by providing support and guidance to colleagues during challenging client interactions.
Assistant Store Manager
Dollar Tree
Plano, Texas
07.2025 - 10.2026
Supervised daily store operations and maintained high customer service standards.
Oversaw cash handling procedures to ensure accuracy and security of transactions.
Resolved customer issues promptly and effectively to maintain satisfaction levels.
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Barista
Dunkin Doughnuts
Bastrop, TX
07.2024 - 02.2025
Prepared and served high-quality coffee beverages to customers.
Operated espresso machines and brewing equipment efficiently.
Maintained clean workstations and ensured compliance with health standards.
Assisted in inventory management and restocked supplies as needed.
Provided excellent customer service and addressed inquiries promptly.
Trained new staff on beverage preparation and customer interaction skills.
Manufacturing Operator
Randstad at Samsung
Austin, TX
11.2022 - 07.2024
Monitored production lines for quality control standards consistently.
Collaborated with team members to ensure smooth workflow daily.
Trained new operators on standard operating procedures effectively.
Documented production activities and maintained accurate records thoroughly.
Collaborated with cross-functional teams to enhance project efficiency and effectiveness.
Developed comprehensive reports for management on performance metrics and operational insights.
Volunteer
Central Coast Baptist Church
Marina, CA
04.2013 - 02.2021
Assisted in managing church resources and supplies for various programs.
Developed engaging lesson plans for diverse student needs and learning styles.
Implemented classroom management techniques to foster a positive learning environment.
Integrated technology tools to enhance teaching effectiveness and student engagement.
Supervised children during playtime and organized engaging activities.
Volunteer
Lighthouse Baptist Church
San Diego, CA
02.2010 - 03.2013
Developed outreach initiatives to engage with the local community effectively.
Trained new volunteers on best practices and church policies.
Followed directions from supervisors and completed tasks within appropriate timeframe.
Collaborated with other volunteers to create a positive work environment.
Education
Highschool Diploma -
Texas Connections Academy at Huston
Huston, TX
05-2022
Skills
Utilized advanced analytical techniques to interpret data sets and identify trends
Developed tailored strategies for engagement with high-behavior clients, addressing unique needs and expectations
Diagnosed and resolved technical issues through systematic troubleshooting methods, enhancing operational reliability
Achieved successful project completions by effectively managing team dynamics and workflows Delivered high-quality outcomes through strategic planning and execution Cultivated strong relationships with stakeholders to facilitate project alignment and support
Developed and maintained channels for effective communication to support project objectives
Facilitated collaborative discussions to develop innovative solutions for complex problems
Achieved high product quality through effective management of quality control processes Improved defect detection rates by implementing systematic review protocols Enhanced team performance by promoting adherence to quality standards
Facilitated team development and performance through effective leadership and strategic planning
Helped coordinate hiring activities and facilitated basic training programs
Achieved smooth store openings and closings through effective team coordination Improved customer satisfaction by ensuring store was fully stocked and organized Streamlined operational processes to enhance overall store performance
Executed maintenance and troubleshooting of POS systems to support retail operations and improve user experience
Achieved seamless project execution by optimizing the use of Microsoft Office applications Enhanced team efficiency through effective training on software functionalities Improved document quality and presentation standards across multiple projects
Volunteer Experience
Central Coast Baptist Church, Marina, CA, 05/13, 03/21, Assisted in the development, care, and growth of infants, Created and executed lesson plans for children ages 4-8
Lighthouse Baptist Church, San Diego, CA, 03/10, 04/13, Assisted in overseeing the care of children 3-5, Assisted with learning activities