Evelyn Sanchez
Irvine,California
Summary
Authorized to work in the US for any employer Experienced candidate with passion for verifying safety and security of all individuals within area of responsibility. Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. Natural problem-solver with keen ability to relate to people of all ages and backgrounds.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Negotiation Expert
Litigation Practice Group
08.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Server
La Vida Senior Living
07.2019 - 03.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Intern
Monarch Beach Resort
10.2016 - 06.2017
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Answered incoming telephone calls, took down messages and provided information.
Education
Dana Hills High School
2017
Skills
- Organized
- Multitask
- Problem Solving Skills
- Customer Service
- Patient
- Listening Skills
- Can Work Under Pressure
- Fast Learner
- Customer support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative/Negotiation Expert
Litigation Practice Group
08.2021 - Current
Server
La Vida Senior Living
07.2019 - 03.2020
Intern
Monarch Beach Resort
10.2016 - 06.2017
Dana Hills High School
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