Evelyn Sanchez
Longmont,co
Summary
Versatile and bilingual professional with a proven track record in front desk operations and customer service, notably at Lafayette Surgery Center. Excelled in patient registration, HIPAA compliance, and problem-solving, enhancing patient satisfaction and operational efficiency. Demonstrates exceptional communication skills and a commitment to maintaining confidentiality and fostering teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Lafayette Surgery Center
Lafayette, CO
07.2023 - 12.2024
- Welcomed patients and managed check-in process.
- Provided responses to questions.
- Handled incoming phone calls and routed them appropriately.
- Handled payment transactions efficiently.
- Conducted efficient scanning operations.
- Coordinated schedules as required.
- Ensured workplace cleanliness and organization.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Cashier
Lowes Home Improvment
Longmont, CO
03.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Cashier
Walmart
Lafayette, CO
09.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Service Representative
Regal Cinemas
Longmont, CO
03.2022 - 08.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Niwot High School
Niwot, CO05.2023
Skills
- Bilingual
- Communication
- Front desk operations
- Telephone etiquette
- Medical terminology
- Patient registration
- Microsoft office
- HIPAA compliance
- Payment collection
- Reminder calls
- Records management
- Medical billing
- Insurance verifications
- Co-payment collection
- Petty cash management
- Customer service
- Problem-solving
- Cash handling
- Collaboration and teamwork
- Organization and time management
- Adaptable and flexible
- BLS certified
Certification
BLS certification
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Lafayette Surgery Center
07.2023 - 12.2024
Cashier
Lowes Home Improvment
03.2023 - 08.2023
Cashier
Walmart
09.2022 - 03.2023
Customer Service Representative
Regal Cinemas
03.2022 - 08.2022
Niwot High School