Evelyn Schoonmaker
Roseville,California
Summary
Proven leader and effective problem-solver, excelled as Shift Manager at Taco Bell, enhancing team performance and customer satisfaction. Skilled in cash handling and fostering a customer service focus, demonstrated by training employees and improving service standards. Achieved significant quality compliance, embodying professionalism and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Shift Manager
Taco Bell
01.2020 - 08.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Promoted a positive work environment through open communication and constructive feedback.
Sandwich Artist
Capriotti"s Sandwich Shop
03.2020 - 03.2025
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Team Lead
Del Taco
01.2021 - 08.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Cook/Prep Cook
Mimis Cafe
07.2020 - 04.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
High School Diploma -
Roseville Adelante Adult School
Roseville, CA06-2024
Skills
- Cash handling
- Customer service focus
- Employee training
- Accurate money handling
Certification
Food Handlers Card
Timeline
Team Lead
Del Taco
01.2021 - 08.2024
Cook/Prep Cook
Mimis Cafe
07.2020 - 04.2021
Sandwich Artist
Capriotti"s Sandwich Shop
03.2020 - 03.2025
Shift Manager
Taco Bell
01.2020 - 08.2025
High School Diploma -
Roseville Adelante Adult School
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