Evelyn Sivrais
Cheyenne
Summary
Dynamic leader with expertise in customer service and team building.
Skilled in financial management and strategic marketing, driving business growth and optimizing customer experiences.
Overview
6
6
years of professional experience
Work History
Lead/Key Holder
Ulta Beauty Inc.
07.2024 - Current
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Assisted in training new team members, ensuring they were well-versed in company policies and procedures.
Supervisor/manager
Ross Dress for Less
04.2024 - 07.2024
- Coached and supervised team members to outline clear job expectations and conduct reviews.
- Conducted regular performance reviews for direct reports, providing valuable feedback that encouraged personal development.
Prestige Beauty Advisor
Sephora
01.2024 - 06.2024
- Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
Sales Associate
Bath and Body Works, Limited Brands
09.2023 - 01.2024
- Seasonal position
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
House Manager/Personal Assistant
Private Family.
11.2022 - 09.2023
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Managed day-to-day operation of home to comply with regulations and standards.
Childcare
Au Pair in America
10.2021 - 11.2022
- Created an atmosphere that was stimulating, encouraging, supportive, respectful and fun.
- Established strong relationships with parents through transparent communication and mutual collaboration on childcare goals.
Sales/costumer Service
Uxia
03.2021 - 10.2021
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Confirmed excellent customer service by quickly resolving customer concerns.
Manager
Miranda, Bar-Club
10.2020 - 03.2021
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
Accountant
Agape
01.2019 - 09.2020
- Final project for college graduation, experience the business world.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, cash, and banking reconciliations.
Education
Management - Business, Management,
Tecnológico De Sur America
Online- Colombia.Bachelor Of Accounting - Accounting
Tecnológico De Antioquia
Medellin, Colombia.11.2022
Skills
- Delegation and supervision
- Customer service
- Training and mentoring
- Team building
Languages
Spanish
Native or Bilingual
Timeline
Lead/Key Holder
Ulta Beauty Inc.
07.2024 - Current
Supervisor/manager
Ross Dress for Less
04.2024 - 07.2024
Prestige Beauty Advisor
Sephora
01.2024 - 06.2024
Sales Associate
Bath and Body Works, Limited Brands
09.2023 - 01.2024
House Manager/Personal Assistant
Private Family.
11.2022 - 09.2023
Childcare
Au Pair in America
10.2021 - 11.2022
Sales/costumer Service
Uxia
03.2021 - 10.2021
Manager
Miranda, Bar-Club
10.2020 - 03.2021
Accountant
Agape
01.2019 - 09.2020
Management - Business, Management,
Tecnológico De Sur America
Bachelor Of Accounting - Accounting
Tecnológico De Antioquia
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