Summary
Overview
Work History
Education
Skills
Timeline
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Evelyn Tillman

Conyers,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Customer Service Specialist

State Of Ga
Conyers, GA
09.2023 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Explains department/office processes to customers including any documentation needed to process payments, and reviews documents submitted for completeness and accuracy.
  • Working with citizens to ensure applications, records and documents are completed accurately.

Virtual Receptionist

MAP Communications
05.2023 - Current
  • Responded to calls to provide information concerning services and products and refer calls to appropriate personnel.
  • Utilized automated systems to handle customer requests and initiate and complete service orders.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.

Administrative Assistant

TWJME Enterprises
08.2021 - Current
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Scheduled appointments and handled calenders for senior leadership.
  • Used software to coordinate meetings, appointments, and tasks senior executives.
  • Handled confidential and sensitive information with discretion and tact.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Manage teams of interns and new hires

Market Researcher

The Colography Group via Paramount Staffing
11.2022 - 03.2023
  • Recorded accurate respondents' answers during interviews for future reference.
  • Scheduled interview appointments with respondents and created multiple questionnaires before commencing data collection.
  • Met with supervisor to determine project scope, outline deliverables or timelines and create action plan.
  • Tracked key performance indicators to measure success of campaigns.
  • Utilized specialized software to capture and process data.

Tracking Specialist

Coyote Logistics
10.2020 - 07.2021
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

High School Diploma -

Sheldon High School
Sacramento, CA
05.2016

Skills

  • Cloud-Based File Management
  • CRM Software
  • Set Appointments
  • Database Organization
  • Closing and Contract Negotiations
  • Self Starter
  • Employee Training and Management
  • Administer Payroll
  • Detailed Meeting Minutes
  • Customer Service

Timeline

Customer Service Specialist

State Of Ga
09.2023 - Current

Virtual Receptionist

MAP Communications
05.2023 - Current

Market Researcher

The Colography Group via Paramount Staffing
11.2022 - 03.2023

Administrative Assistant

TWJME Enterprises
08.2021 - Current

Tracking Specialist

Coyote Logistics
10.2020 - 07.2021

High School Diploma -

Sheldon High School

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Evelyn Tillman