EVELYN URZUA
Elgin,TX
Summary
Dynamic and detail-oriented professional with extensive experience at Southside Market & BBQ, excelling in customer service and cash handling. Bilingual and skilled in multitasking, I effectively manage scheduling and administrative support, ensuring client satisfaction and operational efficiency. Committed to fostering positive relationships and maintaining high standards of organization and communication.
Overview
10
10
years of professional experience
Work History
Patient Observer/ Traveler
Compass Group
07.2025 - Current
- Responsible for continuous visual and audible monitoring of the assigned patient's condition and behavior. Took initiative in compassionately rendering service or responded to needs.
- Completed observation reports at established interval.
- Immediately summoned the nursing staff if the patient required assistance, control, or other nursing interventions or exhibits unusual behavior or verbalizations. Immediately reports any potentially dangerous behavior or concerning conversations to the nurse.
- At times asked to support nurses with non-clinical tasks during downtime; including but not limited to stocking units, clinical round-ups, lab specimen delivery, oxygen distribution, etc.
- Verbally redirects the patient from engaging in at risk behaviors.
Administrative Assistant/Cashier
Southside Market & BBQ
11.2020 - 04.2025
- Provided information to customers on products or services.
- Worked with supervisory team to meet customer needs.
- Addressed customer questions and complaints with professionalism by phone and in person.
- Totaled purchases and accepted payments using touch-screen register system.
- Counted and secured cash to maintain accurate register totals.
Mental Health Technician
The Wood Group
07.2018 - 06.2019
- Responded effectively to emergency situations involving potentially aggressive or self-harming behaviors by using non-violent crisis intervention techniques.
- Administered medications under supervision of registered nurse or licensed mental health professional.
- Met administrative and clinical documentation requirements in terms of both content and timeliness.
- Supported admission and discharge processes by completing necessary paperwork, orienting new patients to unit, and ensuring smooth transition back into community upon discharge.
- Maintained patient confidentiality at all times by adhering to HIPAA regulations and facility policies.
- Monitored patients' behaviors and reported any significant changes to healthcare team.
Intake Specialist
West Texas Counseling and Guidance
01.2016 - 04.2018
- Verified insurance coverage and benefits for new patients, ensuring accurate billing information.
- Maintained strict confidentiality of all patient information according to HIPAA guidelines.
- Conducted initial phone interviews with potential clients to gather pertinent information for case evaluations.
- Coordinated patient appointments and follow-up visits with healthcare providers.
- Worked closely with insurance companies to obtain prior authorizations for services rendered.
- Assisted patients with completing necessary forms and paperwork for admission.
- Actively listened to client concerns during phone conversations, demonstrating empathy while gathering important details about their situation.
Education
Associate in Science (A.S.) - Bilingual Business Administration
Virginia College at Austin
AustinSkills
- Customer Service
- Strong interpersonal skills
- Administrative support
- Communication skills
- Detail Oriented
- Multi-line phone system
- Data Entry
- Scheduling
- Microsoft Word, and Excel
LANGUAGE
Spanish
Fluent
Timeline
Patient Observer/ Traveler
Compass Group
07.2025 - Current
Administrative Assistant/Cashier
Southside Market & BBQ
11.2020 - 04.2025
Mental Health Technician
The Wood Group
07.2018 - 06.2019
Intake Specialist
West Texas Counseling and Guidance
01.2016 - 04.2018
Associate in Science (A.S.) - Bilingual Business Administration
Virginia College at Austin